Regional Manager - Army Reserve DEERS-RAPIDS

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regional Manager - Army Reserve DEERS-RAPIDS Fort Knox, KY, US 5 days ago Requisition ID: 1526 CONTINGENT UPON CONTRACT AWARD Location: Fort Knox, KY Clearance: Secret Position Summary CFDay is seeking an experienced Regional Manager to support nationwide DEERS/RAPIDS operations supporting the U.S. Army Reserve Command. The Regional Manager serves as the operational lead for field execution, workforce support, training compliance, quality control, and RAPIDS/DEERS operational oversight across geographically dispersed Identification Card Office (ICO) locations. The Regional Manager works directly with the Program Manager, Site Security Managers (SSMs), and Verifying Officials (VOs) to ensure compliance with DEERS/RAPIDS policies, certification requirements, quality standards, and customer service expectations. Essential Duties and Responsibilities Support day-to-day operational oversight of DEERS/RAPIDS support services. Provide leadership and guidance to Verifying Officials and Site Security Managers. Monitor RAPIDS certification compliance and training completion. Conduct virtual and in-person quality control site reviews. Assist with staffing coordination, onboarding, and vacancy management. Support continuity of operations and mission-essential services planning. Review site performance metrics, audit reports, and compliance documentation. Assist in resolving customer service issues and operational challenges. Support corrective action implementation and process improvement initiatives. Coordinate with Government personnel regarding site-level operational requirements. Minimum Qualifications Bachelor's Degree or equivalent combination of education and experience. Five (5) years of operational management, military personnel administration, DEERS/RAPIDS support, or related experience. Experience supervising geographically dispersed personnel. Experience with DEERS, RAPIDS, CAC issuance, or military personnel systems. Strong organizational, leadership, and communication skills. Ability to obtain and maintain Government credentials and installation access. Preferred Qualifications Current or prior RAPIDS certification. Current or prior Site Security Manager (SSM) certification. Military personnel administration experience. Army Reserve, National Guard, or Active-Duty personnel support experience. Experience supporting Department of Defense customers. Experience conducting operational compliance reviews or quality assurance inspections. Equal Employment Opportunity Statement CFDay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. HUBZone Preference As a HUBZone-certified company, CFDay encourages applications from HUBZone residents. HUBZone candidates are strongly preferred in accordance with program requirements. #J-18808-Ljbffr