Patient Services Rep

Job Summary and Responsibilities As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians, and other clinic staff. Every day, you will provide prompt, accurate, courteous, and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, verifying insurance information and health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times using an electronic appointment management system, electronic health record, and contact center systems, and may also assist with referrals and authorizations. To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses, directions, phone numbers, hours of operation, other departments such as billing). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. Assist new members with introduction to and explanation of available services, processes, and availability of providers. Update patients on the status of their referrals or authorizations. Answer, screen, and process a high volume of incoming calls in a professional manner, directing patient access to the practice by scheduling and canceling patient appointments for multiple providers. Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. Job Requirements High School Graduate (General Studies) or High School GED. Experience with computer systems required, including web‑based applications. Preferred Qualifications 1 year of higher education or some college, and experience in a patient‑focused healthcare environment. 1 year experience in a high‑volume multichannel contact center. Pay Range: $25.23 - $28.46 /hour #J-18808-Ljbffr CommonSpirit Health