Patient Access Representative II Ophthalmology

Patient Access Representative II Ophthalmology

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

Checking patients in and/or out for medical visits

Answering the phone to address patient inquiries and scheduling appointments

Assists patients with enrolling and utilizing MyChart

Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration

Communicating information and important details to other medical care team

May contact insurance companies regarding coverage, preapprovals, billing and other issues

Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances

Assist with completion of various types of paperwork and forms

Effectively work EPIC workques, worklists and inbasket messages

Schedules referrals and follow-up visits

Accurate and timely scanning of documents into EPIC

Resource for new hire orientation and training

Identifies and recommends process improvements, projects and workflows

Exceeds team productivity and quality standards

In certain work environments, may be cross-trained to function as a Provider Administrative Assistant

May schedule surgical procedures

Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency

Maintains a clean and organized work area

May be cross-trained to perform other duties as assigned

Actively participates in UH emergency preparedness

May be scheduled to work at off-sites

Performs other duties as assigned

Complies with all policies and standards

For specific duties and responsibilities, refer to documentation provided by the department during orientation

Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients

Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace

Full time 40 hours per week. Monday-Friday with a rotating Saturday every few months. Day shift.

High School Equivalent / GED required. Associate's Degree preferred. 2+ years Healthcare or customer service required. Exceptional communication skills with both patients and medical care providers to relay necessary information. Ability to juggle and prioritize multiple responsibilities and handle interruptions. Strong organizational skills. Problem-solving skills for scheduling conflicts, missing documentation and other issues. Attention to detail to ensure all patient information is accurate and available. Compassion to help patients and caregivers in difficult situations. Understanding of the importance of confidentiality. Basic knowledge of electronic health records and basic medical terminology.

United States-Ohio-Cleveland

11100 Euclid Avenue Cleveland 44106