Vice President, Client Processing Manager

Job Overview

Vice President, Client Processing Manager - Loans Enablement (Houston, TX) – Senior role within the Loans Enablement Operations team. Responsible for ensuring efficient execution of client transactions, advancing operational excellence, and driving process innovation within BNY’s transaction processing function.

Responsibilities

• The Vice President, Client Processing plays a crucial role within the Transaction Processing function, ensuring the seamless execution of client transactions while upholding the organization’s commitment to operational excellence.
• Supports BNY’s strategic pillars of client‑centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• Exemplifies BNY’s principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Leads the execution of client transactions by applying advanced knowledge in transaction processing, ensuring accuracy and timeliness.
• Collaborates with cross‑functional teams to optimize transaction workflows, improving efficiency and reducing operational risks.
• Serves as a subject matter expert in client processing, providing guidance and training to junior team members to promote knowledge sharing and skill development.
• Monitors and analyzes transaction processing metrics to identify trends and implement improvements, enhancing the overall client experience.
• Engages with clients to resolve complex transaction‑related issues, demonstrating effective problem‑solving skills and maintaining strong client relationships.
• Drives process innovation initiatives by leveraging industry best practices, ensuring BNY remains at the forefront of transaction processing excellence.

Qualifications

• Bachelor's degree in Business, Finance, or related field required; advanced degree or professional certifications in finance or business administration preferred.
• Typically 5-8 years of experience.
• Prior hands‑on syndicated loan experience; familiarity with loans servicing, ClearPar, and LSTA preferred.
• Strong analytical and problem‑solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Ability to self‑manage, prioritize, and execute workload.
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications.

Benefits and Compensation

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. The compensation package may include eligibility for an annual discretionary incentive award and participation in a 401(k) plan, as well as Company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Eligible employees may receive additional benefits, including paid time off such as vacation and sick time, depending on the position offered.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.