Trainer | Hope Mills

Trainer | Hope Mills

Job Category: Operations Requisition Number: TRAIN003271

Posted: October 29, 2025

Full-Time On-site Rate: $13.50 USD per hour Hope Mills, NC 28348, USA

Job Details

Description

Reports to: General Manager (GM) / Assistant Manager (AM)

Department: Club Operations

Duties and Responsibilities:

• Fully proficient in performing the role as detailed in the PF Trainer Playbook and PFU.
• Available to train members during all View email address on click.appcast.io small group training sessions.
• Stay proficient on Planet Fitness mobile app content and workout tracking abilities.
• Design individual exercise programs for each member based on their exercise experience, medical background, and personal goals. These programs must be designed with safety, effectiveness, and be appropriate for the specific members.
• Submit training programs and workout logs to the GM for review as needed.
• Inspect all equipment for possible malfunction or damage and report findings to the GM or AM. Perform general equipment maintenance like guide rod lubrication and inspection of cables, belts, pads, and other equipment and parts.
• Log and upkeep training session, schedule, and attendance data into club management software.
• Track and record View email address on click.appcast.io success metrics Monitor the club floor to make sure that members are using the equipment correctly, following club policy, and offering assistance.
• Deliver daily the trainer's key contributions: Engage with members to drive loyalty to the View email address on click.appcast.io program. The trainer should be motivational, inspirational and provide continuous encouragement. Support members in achieving their individual goals. Promote the program to members. When a session is not booked, trainers are expected to walk the floor and greet members they have not met. Look for members that need help and recommend they sign up for FREE training sessions. Educate on Team Player understanding of the View email address on click.appcast.io program. Teach Team Players about the different sessions offered and encourage them to communicate this information to members. Generate excitement for the program with the Team and members to increase View email address on click.appcast.io usage.
• Monitor and maintain club cleanliness and atmosphere.
• Assist front desk operations as needed, including use of point of sale.
• Communicate with members professionally while creating a high level of member service.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Must maintain an active Personal Training Certification and must start the Trainer recertification process 1 month prior to their expiration.
• Uncertified Team Players will be given the opportunity to complete a Trainer Certification of their choice within the first 30 days of employment. Bachelor's degree in exercise science or kinesiology may be accepted in lieu of a Trainer Certification.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Demonstrate the ability, confidence, and leadership to run a successful small group session with members.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle sensitive and confidential information.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones as well as standard custodial equipment such as cleaning chemicals, floor scrubbers, and vacuums. The noise level in the club environment may be loud on a regular basis. This position also will frequently pick up dumbbells, weight plates, and other exercise equipment daily.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Scheduled work hours per week may be between 30-40 hours, depending on business needs. The work schedule will follow the corporate-approved View email address on click.appcast.io schedule with shifts typically between 6am to 1pm on Monday and Friday and between Noon to 7:30pm on Tuesday, Wednesday, and Thursday. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.

Travel: 0% travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Qualifications

Education

Preferred: High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.