Branch Manager

IHMVCU is seeking a knowledgeable and engaging Branch Manager to join the team! This position will be located at our Bettendorf, Iowa branch.

Summary of the Position:

The Branch Manager is responsible for overseeing member service, sales operations, branch operations, employee engagement, and branch profitability while delivering a seamless member experience. This role creates exceptional member experiences through motivated and knowledgeable team members and leads successful sales and service initiatives that deepen member relationships and support organizational growth. This position plays a key role in community involvement, business development, talent development, achieving branch and corporate goals, and ensuring operational excellence while maintaining the highest standards of service, professionalism, and integrity.

The successful candidate should have the following skills/qualifications:

• Bachelor's degree preferred with at least four years of credit union or related experience; management experience within a financial services environment.
• Strong leadership skills with a professional attitude and ability to motivate, coach, and develop team members.
• Strong history of proven relationship-building performance.
• Proven success in Business Development and Community Involvement, cultivating and deepening current relationships while establishing a new business client base.
• Thorough knowledge of relationship building, products, and services; ensures appropriate application of the credit union's policies and procedures.
• Ability to plan, organize, implement, and interpret programs, goals, objectives, policies, and procedures, and coordinate multiple projects.
• Interpersonal skills to represent the credit union in a positive way, both internally and externally at all times. Ability to demonstrate IHMVCU's culture and core values.
• Ability to make sound decisions while balancing exceptional member service with the overall reputation and strategic goals of the organization.
• Familiarity with technology and the ability to quickly adapt to new equipment, systems, and digital service channels.
• Regional travel to assist other branch locations may occasionally be required.
• Must possessor attain CUNA FiCEP/CCUFC designation within the first year of position.

What are some of the responsibilities of a Branch Manager?

Team Leadership: Oversee the day-to-day operations of the branch, ensuring all team members identify the financial needs of the members and recommend appropriate products and services, while also strictly adhering to operational and regulatory expectations. Responsible for developing a positive working environment and developing staff to succeed.

Service and Sales: Seek out business development opportunities to enhance IHMVCU's presence in the community by developing relationships with local organizations and businesses. Successfully attain branch and corporate scorecard goals by utilizing observation coaching, effective feedback, and performance management practices. Support branch operations by exhibiting knowledge of opening deposit accounts, servicing existing accounts, processing financial transactions, interviewing loan applicants, processing documents, and resolving complex member account matters.

Champion the IHMVCU Brand: Deliver a seamless, high-quality experience for members and team members that align with our brand promise. Identify inefficiencies and recommend process improvements, innovative solutions, and best practices that enhance member experience, operational efficiency, and branch performance.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. At IHMVCU you'll get:

• Outstanding training, plentiful support and tools needed to be successful in your career
• Competitive compensation
• 401(k) with company match and profit sharing
• Holiday pay & paid time off
• Education reimbursement
• Fitness reimbursement
• Community volunteering
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 50 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.