Sr. Customer Assistance Representative - Gaylord

Overview Customer Assistance Representative Sr (CAR Sr) – provide high‑level customer service through face‑to‑face and phone interactions. Supports rental back‑up, services customers, and delivers administrative support in home city branches or airport locations. Location and Pay 1720‑B South Ostego Ave., Gaylord MI 49735. $18.00 / hour. Benefits Package Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental, Vision) Life Insurance Training and development Schedule Monday: 8:00am – 5:00pm Tuesday: 8:00am – 5:00pm Wednesday: 8:00am – 5:00pm Thursday: 8:00am – 5:00pm Friday: 8:00am – 5:00pm Responsibilities Take incoming calls – reservations, rate quotes, general questions, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist in assessing condition of rental upon return. Process returns, check‑ins and exit kiosk transactions. Effectively market the company while picking up customers up and/or dropping off customers in a safe, courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Responsible for notifying Management of any known vehicle problems and required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing. Perform miscellaneous and backup duties as assigned. Qualifications At least 18 years of age. Authorized to work in the United States and not require work authorization sponsorship now or in the future. High School Diploma or G.E.D. required. At least 1 year of customer service or sales experience in retail, guest services, or administrative support. Valid driver’s license with no more than 2 moving violations and/or at‑fault accidents in the past 3 years. No DUI/DWI convictions on driving record within the past 5 years. Equal Opportunity Employer Equal Opportunity Employer / Disability / Veterans #J-18808-Ljbffr