Case Manager

Overview Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently. What We’re Looking For Toyota’s Global Compliance team is seeking a passionate and highly motivated Case Manager. Reporting to the Global Compliance Program Senior Director, the person in this role will support and enhance the Global Speak Up program. This role requires a strong background in compliance, investigations, and global program management. The ideal candidate brings experience navigating complex, cross‑functional environments and demonstrates sound judgment, discretion, and the ability to influence at all levels of the organization. This individual will possess a deep understanding of compliance frameworks, investigative processes, and risk management, along with strong communication skills to effectively engage global stakeholders and executive leadership. Job Responsibilities Drive implementation of the Global Speak Up program across 330+ global entities spanning 45+ countries Review and provide guidance to regional and entity leadership on policies and procedures to effectively address local compliance needs. Lead complex global Speak Up investigations in high-risk areas and matters involving executive leadership in an independent and professional manner, protecting Toyota’s reputation, consumer confidence, and value. Act as an advisor to subsidiary teams on the implementation of Speak Up program controls, reporting mechanisms, and training and communication initiatives. Prepare and deliver succinct and compelling interim and final reports to global executive leadership for decision making on globally escalated Speak Up investigations. Create training materials and communication resources for the Global Speak Up program, ensuring alignment with emerging compliance risks. Design and implement training programs to educate subsidiary team members on compliance reporting and ethical practices. Develop comprehensive guidance materials in response to subsidiary requests to facilitate practical application of compliance policies. Foster best practice sharing and continuous improvement across global compliance teams. Monitor compliance with established Key Risk Indicators (KRIs) and ensure ongoing evaluation of program effectiveness. Educate leaders on the use of KRIs to assess program effectiveness and identify areas for improvement. Provide expert guidance in support of remediation efforts following investigations and compliance assessments, ensuring timely implementation of corrective actions. Engage with subsidiary leadership to facilitate the identification and reporting of compliance risks. Monitor the overall effectiveness of the Global Speak Up program through defined KRIs and dashboards. Job Requirements Bachelor’s degree in economics, finance, criminal justice, or another business-related degree 7+ years of relevant work experience in compliance, risk management, audit, or legal Working knowledge of fraud and anti‑bribery anti‑corruption risk and regulations Experience conducting internal investigations in a corporate environment Familiarity with investigatory interview techniques Ability to solve problems in challenging situations with tact, mutual collaboration, consensus building and aligned goals Excellent communications skills – both written and verbal Proven success in executing in a dynamic environment Added bonus if you have Bilingual in any language What We’ll Bring A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to View email address on click.appcast.io. #J-18808-Ljbffr Toyota North America