Rapid Rehousing Case Manager

RAPID REHOUSING CASE MANAGER
JOB DESCRIPTION
FLSA STATUS: Exempt / Full-Time
Brief Summary: Promotes the safety, healing, and empowerment of victims of
domestic abuse through the implementation of supportive housing
advocacy. Provides case management for survivors of domestic
violence referred to HDNBC through the Coordinated Access System
(CAS). Works collaboratively with Housing Forward, landlords, and
community partners to ensure clients receiving Housing Forward
rental and utility assistance achieve stability, independence, and
long-term housing retention.
Direct Report: Housing Program Manager
LOCATION: Plano and Garland
*Ability to travel to all HDNBC locations, to home visits, and provide
client accompaniment.
PROGRAM: Housing
SCHEDULE: Monday – Friday – Generally 9-5 business hours with the ability to
set a schedule to meet clients' needs.
Hope's Door New Beginning Center (HDNBC) is a non-profit agency providing a continuum of
care for individuals who are victims of domestic abuse. HDNBC provides safety, healing,
advocacy, and prevention. Find out more here:
Major Responsibilities:
Case Management
• Supports a victim-centered and trauma informed advocacy approach with compassion,
empathy, and care.
• Collaborate with Housing Forward and landlords to support clients' tenancy but do not
handle direct payments - rent is managed by Housing Forward.
Update September 22, 2025
• Conduct intake and individualized needs assessments for CAS-referred clients.
• Provide monthly case management, including home visits, office visits, or virtual
check-ins.
• Connect clients with supportive services such as counseling, legal advocacy, childcare,
transportation, and employment assistance
• Develop and monitor individualized service plans with clients, focusing on safety,
housing stability, and long-term independence.
• Conduct regular home visits at least once monthly (additional as needed).
• Document services, client progress, and outcomes in Salesforce accurately and on time.
Housing & Financial Coordination
• Prepare rental assistance requests and utility assistance requests in compliance with
Housing Forward requirements.
• Submit documentation to Housing Forward for processing of payments.
• Monitor payment schedules and communicate with clients and landlords to ensure
timely resolution of issues.
• Support clients in understanding lease terms, tenant responsibilities, and landlord
communication.
Collaboration & Compliance
• Participate in Housing Forward and Collin County Homeless Coalition meetings to
coordinate services.
• Maintain accurate and timely client records in Salesforce, including case notes, service
plans, and outcome tracking.
• Ensure compliance with funder requirements and agency policies.
• Provide reports and updates as required by HDNBC and Housing Forward.
Other
• Maintains current licensure and/or certifications and group affiliations if that applies to the
successful candidate.
• Attends professional workshops/conferences to enhance advocacy skills in the field of
family violence.
• Adheres to state law and professional ethical principles.
• Complies with the advocacy services program policy and procedures.
• Participates in agency events.
• Other duties as assigned.
Update September 22, 2025
Education & Experience
• Bachelor's degree in Social Work or related field required. Experience may be used in lieu
of a degree.
• Knowledge of Coordinated Access System (CAS) and Housing Forward processes preferred.
• Experience preparing and submitting rental/utility documentation for housing programs.
• Experience in crisis intervention, casework services, counseling, advocacy, legal systems,
and coordination of services, preferably in area of family violence, or any equivalent
combination of training and experience which provides the required knowledge, skills and
abilities considered.
• Proficiency with technology, including Microsoft Office Suite, Microsoft 365 , cloud based
storage systems, and file management software is strongly preferred.
Licenses & Certifications
• Valid Texas Driver's License
Required Knowledge & Experience
• Knowledge and understanding of the dynamics of domestic violence affecting individuals
and families.
• Knowledge of trauma informed care and/or trauma theory.
• Knowledge of de-escalation techniques when working with clients.
• Knowledge of social services program development, administration, and delivery.
• Knowledge of social service resources and agencies in the community.
• Knowledge of personnel and management supervision.
• Experienced in field of trauma services (domestic violence, child abuse, sexual violence).
• Experience responding to varying cultural, ethnic, and social backgrounds as well as to the
varying value systems, attitudes, and languages.
• Ability to community effectively, both orally and in writing in English.
• Ability to analyze, develop, and implement program changes effectively.
• Ability to build and maintain effective and professional working relationships with clients
and community members.
• Ability to utilize Microsoft applications effectively and learn Salesforce CRM.
• Ability to work well under stressful circumstances.
• Ability to work some evenings and weekends.
Update September 22, 2025
Physical Requirements: Duties are usually performed seated with occasional periods of
standing or walking. Limited physical effort is required associated with lifting and carrying
objects (up to 25 lbs.). Ability to provide accompaniment to advocacy appointments.
Working Conditions: Plano/Garland. This position will be partially remote via telework until
circumstances shift based on the needs of clients, grant funders, and or CDC recommendations.
HDNBC is located both in Plano and Garland communities.