Migrant Center Office Manager

Job Description

Job Description

The Migrant Center Manager is directly responsible for the efficient and business-like operations of the Arturo Ochoa Migrant Center in Gilroy, CA. Supervises and assigns work and directs the Center staff in organizing maintenance, repair and construction programs. Depending on assignment, duties include, but are not limited to the following: Conduct eligibility interviews, process applications and determine eligibility of applicants for housing units; assigns housing based on family size and available housing stock; maintains records of applications and tenants assigned to units per OMS regulations; resolves tenant problems and disputes as appropriate; receive and collect rents from tenants; maintain property and inventory records; interpret regulations relating to operation of Center. In addition, the Migrant Center Manager will coordinate activities with other Authority departments and outside agencies as required and/or necessary. Manages subordinate employees in Housing Authority projects. Carries out duties and responsibilities assigned by the Property Manager, Asset Manager, and/or Director or Property Management, in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include planning, assigning, and directing work, appraising performance, rewarding employees and recommending discipline; addressing complaints and resolving problems; and termination recommendations.

SUPERVISION RECEIVED Receives general supervision from the Property Manager, Asset Manager and/or Director of Property Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to, the following:

 Manages housing program activities including tenant eligibility, waitlist management, lease enforcement, move out deposit accounting, and completion of end of year reporting requirements.

 Participates in the development of the Department work plan, and assigns work activities, projects and programs to staff. Monitors work flow. Implements policies and procedures. Reviews and evaluates work products, methods, and procedures.

 Enforces dwelling leases, reviews and evaluates information regarding lease and rental agreements, and advises and counsels tenants as to lease requirements and violation consequences.

 Manages the collection of delinquent rent payments and the service of thirty-day notices, implements legal processes, and reviews, recommends, and represents the Housing Authority in hearings and court proceedings.

 Reviews and evaluates information regarding rental and lease agreements, manages the collection of rent payments, housekeeping and maintenance of units, and the counseling of tenants in regards to obligations and responsibilities.

 Manages the resolution of conflicts between tenants and their neighbors.

 Conducts various housing and project surveys/inspections and compiles reports.

 Performance of annual, pre-occupancy, six-month, problem, move-in and move-out inspections.

 Responds to emergency calls as required after normal working hours.

 Oversees the interaction with and counseling of individual tenants as needed and refers tenants to helping agencies, monitoring referrals through to resolution.

 Coordinates the implementation of Housing Authority policies and procedures with tenants.  Attends and represents Housing Authority at resident council meetings as directed.

 Oversees the records of tenant actions and related documents

 Conducts Quality Control audits of tenant files

 Sends and receives a variety of correspondence.

 Recommends goals and objectives and assists in the development of policies and procedures.  Knowledge of general office procedures.

 Working knowledge of basic principles of organization, personnel management, and general office procedures, specific but not limited to recordkeeping and administration of tenant accounts.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential and duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.