Senior Manager, Renewal Operations

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. People Leader - Renewal Operations, Senior Manager Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes. This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager will be a data-oriented leader responsible for keeping renewal territories, opportunities, and quotas current, improving data quality, and driving future state design – all while leading a team to execute efficiently and continuously improve. Responsibilities Lead and oversee the maintenance of critical renewals data and workflows including matrices, assignment rules, opportunity reassignments, territory alignments, and quota reissuance Lead, mentor, and develop a team of operations professionals, fostering a culture of continuous improvement, accountability, and collaboration while providing coaching and career development opportunities Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution Drive decisions and act as a key escalation point to assess issues and drive resolution Identify process needs and drive future state solutions, translating data model, system, and go‑to‑market changes into scalable operational workflows while streamlining execution Champion data quality improvement initiatives to ensure users have access to accurate and timely information Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data-informed decision making Maintain accurate, up-to-date process documentation and support change management to ensure successful adoption of new and updated processes Contribute to special projects and cross‑functional initiatives, ensuring operational readiness and providing recommendations as needed What You Bring 8+ years in Renewals/Sales Operations, Business Operations, Consulting, or a similar role, including 3-5 years leading teams with a demonstrated track record of successfully managing and scaling processes Strong analytical and problem‑solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail Experience with territory management principles and supporting data is considered a plus Strong working knowledge of SQL , SOQL , and Python for data querying, transformation, and analysis Expertise in CRM platforms and renewal processes Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives Autonomy and drive: Self‑motivated with a highly collaborative style, strong influencing skills, and an aim to work in a constantly evolving growth environment Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Benefits and Compensation Applications will be accepted until 06/15/2026. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $143,400 – $216,900 annually, representing base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form. Candidate Privacy Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating a workplace that is inclusive and free from discrimination. Employees and applicants will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran, marital status, political viewpoint, or any other protected classification. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. #J-18808-Ljbffr salesforce.com, inc.