Inside Sales/Counter Salesperson

Job Description

Job Description

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Hajoca is looking for an Inside Sales/Counter Salesperson at their Harrisonburg, VA location.

Pay for Inside Sales/Counter Salesperson is between $22 and $25 per hour at this location.

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales/Counter Salesperson .

Inside Sales Responsibilities

• Meet or exceed the sales targets established by your Manager.

• Work with PCM to establish revenue and margin targets.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.

• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.

• Generate sales leads that develop into new customers.

• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Counter Sales Responsibilites

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

• Accurately process and fill Sales Orders generated at the sales counter.

• Attract and retain customers.

• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

• Provide customers with reliable information regarding product specifications, pricing, and availability.

• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

• Ensure security and control is upheld at this primary point of customer contact.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Basic Qualifications

• 1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred.

• Knowledge of products sold in the Profit Center preferred

Skills

• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Outstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. If driving is a requirement for this position, paste the related driver qualifications below.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.

• Able to build positive working relationships and inspire teamwork with co-workers.

• Able to learn and operate the computer related systems used to process orders.

• Able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

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