BI Production Support Specialist

Job Description

Job Description

Duties/Responsibilities

• Proactively monitor application health
• Respond to tickets from ticketing system and other stakeholders
• Monitor defect management queue and drive resolution   
• Provide status update in daily stand up calls
• Publishing of a weekly, monthly application health status
• Support administration of user privileges, user creation and role management
• Performing root cause analysis of production issues and publish to stakeholders
• Guide external resources on prioritizing tasks to support project
• Implement, publish, and updating production support documentation and processes
• Post-Production support (Production launch support as required)   
• Work on minor bug fixes or enhancements as required
• Perform audit reviews with deployment team and plants to ensure system quality

Qualifications

• Bachelors or other degree in Information Technology
• Automotive industry experience preferred
• Excellent problem-solving skills and analytical skills
• 2+ Year(s) of relational database/SQL experience.
• Knowledge of Service Oriented Architecture (SOA).
• Ability to work effectively in a team environment
• Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
• Strong interpersonal skills with the ability to work independently and within a team environment
• Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred.  If not these tools, similar tools required
• Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
• Presentation skills

Fluent in English.