Assistant Manager

Job Description

Job Description

Position Description: Assistant Manager – Multi-Family Communities

M. Shapiro Real Estate Group is a growing, fast-paced property management company seeking a motivated, professional, and customer-focused Assistant Property Manager to join our team.The ideal candidate is organized, dependable, energetic, and comfortable working in a fast-paced environment. This position plays an important role in supporting the day-to-day operations of our multifamily communities, providing exceptional service to residents and prospective residents, assisting with leasing activities, and supporting property managers with administrative and operational responsibilities.Job Duties•\tMaintain up-to-date knowledge of available apartments, rental rates, lease expirations, community amenities, and surrounding neighborhoods.•\tConduct regular inspections of vacant apartments throughout the turnover process to ensure units meet company standards and are ready for occupancy.•\tMarket available apartments through company software, online listing platforms, and other approved marketing channels.•\tRespond promptly and professionally to telephone, email, and walk-in inquiries from prospective and current residents.•\tSchedule and conduct apartment showings while professionally presenting community amenities, apartment features, and leasing options.•\tCoordinate lease signings, move-in appointments, rental payments, and new-resident orientations.•\tMaintain accurate and organized resident files, leasing documentation, and other required records.•\tProvide exceptional customer service by addressing resident concerns, resolving problems, and escalating issues to management when appropriate.•\tMonitor and follow up on outstanding balances and delinquencies through scheduled phone calls, letters, and monthly statements.•\tRegularly assess the condition and appearance of the property and coordinate the resolution of maintenance, cleaning, and curb-appeal issues.•\tAssist with daily office operations, including opening and closing the office, maintaining office organization, and supporting the property management team.•\tHandle petty cash, prepare daily bank deposits, and assist with accurate daily, weekly, and monthly reporting.•\tWork collaboratively with property managers, maintenance staff, vendors, residents, and prospective residents to ensure efficient community operations.•\tPerform additional duties and responsibilities as assigned based on the needs of the business.•\tEnsure compliance with applicable federal, state, local, company, client, ownership, lender, insurance, safety, employment, housing, privacy, documentation, or operational requirements related to the position.•\tPrepare, review, present, or maintain reports, summaries, recommendations, action plans, calendars, scorecards, budgets, financial information, compliance tracking, or operational updates as assigned.•\tPromote a culture of accountability, professionalism, resident service, operational consistency, teamwork, compliance awareness, continuous improvement, and company-wide alignment.•\tAdhere to company policies, standard operating procedures, documentation standards, approval processes, communication protocols, purchasing controls, confidentiality expectations, and risk management requirements.•\tCommunicate with internal and external stakeholders promptly and professionally, providing same-business-day responses whenever possible and no later than 24 hours from receipt unless circumstances require escalation or additional research.•\tPerform other duties as assigned to support operational excellence, resident satisfaction, employee performance, asset performance, compliance, ownership objectives, and company goals.Job Requirements•\tPrevious property management or multifamily housing experience preferred.•\tSection 8 and/or MSHDA experience strongly preferred.•\tStrong customer service, sales, and relationship-building skills.•\tExcellent verbal and written communication skills.•\tProfessional, outgoing, and positive personality with the ability to interact comfortably with a diverse range of people.•\tStrong attention to detail and excellent organizational skills.•\tAbility to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.•\tProficiency with Microsoft Office, including Outlook, Word, and Excel.•\tExperience with property management software or leasing platforms is a plus.•\tReliable personal transportation and the ability to travel as needed for job responsibilities.•\tStrong problem-solving skills and the ability to exercise sound judgment.•\tAbility to work independently while also contributing effectively as part of a team.•\tA professional appearance and a strong commitment to providing an exceptional resident experience.•\tStrong organization, follow-through, time management, attention to detail, confidentiality, professionalism, judgment, and accountability.•\tExcellent written, verbal, interpersonal, presentation, coaching, conflict-resolution, customer service, problem-solving, and executive communication skills as applicable to the role. Bilingual in Spanish and English is a plus. •\tAbility to manage competing priorities, work independently and collaboratively, adapt to changing business needs, maintain professionalism in a fast-paced environment, and travel within the assigned portfolio as business needs require.•\tValid driver’s license, reliable transportation, and ability to travel throughout the assigned portfolio, if applicable.Reporting Relationship•\tReports directly to Community Manager of the property. •\tWorks closely with leadership roles, property teams, corporate teams, vendors, clients, ownership representatives, or other stakeholders to support assigned company specific objectives. $23.00 - $26.00 Hourly