Customer Business Manager

The Customer Business Manager (CBM) will drive profitable growth and strengthen business relationships with assigned national foodservice account customers by developing and executing strategic sales plans, identifying new business opportunities, and ensuring the effective management of account operations. Employee Type: Full time. Location: US. Works from Home. Job Type: Field Sales. Schedule: Remote with Travel up to 50%. Work Location: Remote. Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness. Salary, based on experience and other qualifications: $93k to $158k Annually with additional bonus potential. Responsibilities Lead development of assigned national account customer business, taking ownership of account‑specific strategies to drive profitable growth. Own creation and execution of national account customer‑specific annual sales plans, including forecasted volume growth, product distribution, innovation penetration goals, marketing activation strategy, and customer business review presentations. Use market and product knowledge to source and develop incremental business through prospecting, leads, and referrals. Deliver business improvements against customer‑supplier scorecard metrics. Cultivate and maintain effective business relationships with decision makers in assigned national accounts. Pursue identified business prospects, leading the planning and sales process for new business opportunities. Oversee execution of existing contracts, including renewal and expansion of existing customer relationships. Leverage restaurant research insights and trends to identify whitespace opportunities and collaborate with other teams to provide innovative solutions and products that align with Winland’s core strengths. Maintain thorough knowledge of all product portfolio and deep understanding of competition. Work with the Customer Data Specialist to create and enter product opportunities into the Product Portfolio Management System, ensuring expectations are clearly defined. Own coordination and management of account operations support, including reconciliation of rebates, allowances, deductions, and receivables, and support order fulfillment when necessary. Proactively identify opportunities to reduce or eliminate Damages, Distressed, or Donated products (DDD) and understand key drivers to mitigate future risk of product obsolescence. Qualifications Bachelor’s degree in Business, Finance, or related field. Minimum of 5 years of business experience in foodservice sales or related field. Knowledge of the foodservice business from the ground up, with thorough understanding of national accounts segment. Well‑established contacts within the national account foodservice industry. Demonstrated technical and analytical skills for evaluating market segments, using data to drive product and pricing strategies, and evaluating impact on production forecasts. Ability to transform insights and analytics into customized strategic account plans to drive growth. Excellent oral, written, interpersonal communication skills and effective relationship building. Solid financial acumen – understanding of P&L and price implications to optimize customer bid strategies and manage trade funding. Fluency in Power BI, SAP, SharePoint, and MS Office (Word, Excel, PowerPoint). Strong customer interaction and negotiation skill capabilities. Ability to manage multiple accounts while cultivating large volume opportunities. Strong management skills with demonstrated problem‑solving ability, skilled at multi‑tasking, prioritization, and communication of AOP performance to stakeholders at varying levels of the organization. Strong cross‑functional and team coordination/collaboration skills. Creative problem‑solving abilities and the ability to be resourceful to improve long‑term customer relationships. Capable of building strong internal and external relationships to achieve desired customer outcomes. Ability to travel up to 50% of the time. EEO Statement Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law. #J-18808-Ljbffr