General Manager - Odessa Sports Complex

GENERAL MANAGER - Odessa Sports Complex

OSC SFM, LLC

LOCATION: Odessa, TX

DEPARTMENT: OPERATIONS

REPORTS TO: VP OF VENUE MANAGEMENT

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Odessa Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Odessa TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Odessa Sports Complex is managed by OSC SFM, LLC, a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The General Manager is responsible for the financial and operating performance of the venue. The objectives for this position include:

• Optimizing overall profitability
• Creating a culture of accountability which supports the organizational values
• Meeting or exceeding annual growth objectives
• Facilitating interdepartmental collaboration
• Employee retention and team member development
• Development of team member and operating policies
• Implementation of major business initiatives
• Implementation of solutions and systems that support the seven areas above

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Oversee all day-to-day general facility operations and facility maintenance
• Develop and maintain a complete set of written policies and procedures with respect to operations and administration of facility
• Ensure compliance of all venue and company-wide policies for all team members
• Investigate accidents, complaints and ensure proper reports have been completed and appropriate action is taken
• Conduct a daily walkthrough and inspection of the facility to ensure that it is clean and well maintained, inviting to guests, and that facility standards are being complied with by team members and contractors
• Ensure that services within the facility are delivered in a safe, dependable, and effective manner
• Develop and monitor a risk management program and ensure all necessary steps are taken by team members to minimize the chance of liability to the facility
• Meet and greet guests in a warm, friendly and professional manner in accordance with all facility policies and procedures
• Respond to guest messages on a daily basis
• Analyze operations to evaluate performance of the company and its staff to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change.
• Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
• Assist in coordinating the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
• Direct and coordinate an organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
• Direct, plan, and implement policies, objectives, and activities of organizations or businesses to ensure continuing operations, maximize returns on investments, and increase productivity
• Implement corrective action plans to solve organizational or departmental problems
• Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
• Represent the organization and promote its objectives at official functions, or delegate representatives to do so
• Serve as a liaison between shareholders, and outside organizations
• Direct and give strategic direction to all departments
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
• Organize and approve promotional campaigns
• Prepare annual operating budgets for approval, including those for funding and implementation of programs
• Review reports submitted by team members to recommend approval or to suggest changes
• Continually research new technologies to increase efficiency within the business
• Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities
• Responsible for personal professional development by attending various industry seminars and conventions as approved by the Regional General Manager
• All other duties as assigned by VP of Venue Management

MIMIMUM QUALIFICATIONS:

• Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
• Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
• Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.
• Prior experience in contracting or overseeing others who have sold corporate sponsorships, tournaments, leagues, camps, fitness programming, and other related services preferred
• Prior experience managing marketing programs
• A minimum of 7 years of management experience
• Operational knowledge of risk management
• Skilled at identifying and creating opportunities to deliver revenue goals
• Sports programming and sports event operations expertise required
• Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience

TRAVEL REQUIREMENTS

• Minimal travel as needed to trade shows, SFM leadership conferences

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Ability to travel to national events and regionally by car
• Must be able to lift 40 pounds waist high
• Will be required to sit for extended periods of time operating a computer
• Will be required to conduct venue tours
• Office environment has intermittent noise, normal in nature