Client Service Representative

Client Service Representative VCA Stirling Square Animal Hospital is seeking an experienced Client Service Representative to join our team full time. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. We are a 2-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Hollywood, FL. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. Why You Should Consider VCA Stirling Square: VCA Stirling Square Animal Hospital has been serving the community for more than four decades. As part of our partnership with the Humane Society of Broward County, we welcome newly adopted pets for complimentary initial care, and participate in the annual Walk for the Animals fundraiser. We welcome passionate, compassionate professionals looking to provide the highest standard of medicine and client service. Our doctors and team place high value on mentorship and lifelong learning; come grow with us! Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team. The Benefits Continue To Grow: Access to the people and financial resources of a large veterinary community Growth & leadership opportunities Medical, Dental & Vision Career development programs Generous hospital discounts and product discounts Employer-paid life, long- and short-term disability insurance Paid vacation and sick time Paid parental leave 401(k) Free mental health resources and wellness subscriptions (Headspace) Referral bonuses Infertility benefits Competitive wage Compensation: Is based on skill set, and experience Interested in this opportunity? Apply! We look forward to hearing from you.