Support Technician

Onsite It Support TechnicianWe are seeking an Onsite IT Support Technician to provide hands-on, Tier 1 support within a fast-paced studio and production environment. This role will be the front line for end-user support, working directly with internal teams and production staff to troubleshoot issues, support events, and ensure a seamless technology experience across the studio.Key ResponsibilitiesProvide Tier 1 technical support for onsite users, including triage and escalation as neededDeliver support for events, corporate meetings, and internal projectsManage onboarding and offboarding logistics for internal staff and third-party production teamsTroubleshoot hardware and software issues across Windows, macOS, ChromeOS, iOS, and Android devicesSupport collaboration tools including Zoom, Google Workspace, and Google MeetProvision and deploy laptops, workstations, monitors, and peripheralsPerform upgrades, replacements, and repairs for damaged or non-functioning equipmentProvide A/V and video conferencing troubleshooting and supportMaintain inventory of all IT assets including computers, peripherals, and consumables such as printer tonerManage network printers and assist with basic network troubleshootingSupport telecom administration including VoIP systemsMaintain storage rooms, ensure accurate inventory counts, and keep spaces organizedPerform IDF sweeps and maintain cleanliness of network areasAssist with basic low voltage cabling including Cat6 and fiberCoordinate equipment deliveries, pickups, and returns with vendors and internal teamsCollaborate with Studio Management Services, Studio Logistics, and other partner teamsRespond to support requests and escalations via Slack and ticketing systems in a timely mannerCreate and maintain clear, organized documentationQualificationsExperience providing face-to-face end-user IT support in a professional environmentWorking knowledge of Windows and macOS operating systems, as well as mobile platformsFamiliarity with A/V systems and video conferencing technologiesExperience with device provisioning, deployment, and asset managementUnderstanding of basic networking concepts and troubleshootingExperience with ticketing systems and inventory management toolsStrong organizational and communication skillsAbility to work independently in a fast-paced, high-demand environmentA+ and Network+ certifications preferredFilm, studio, or production environment experience is a plus