Customer Service Representative / Dispatcher

Job DescriptionJob DescriptionAt Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.Customer Service / Dispatcher Benefits | WHAT WE OFFERBonus OpportunitiesMedical BenefitsPaid Sick Days / HolidaysCompany GatheringsRecognition & RewardsPositive Team AtmosphereCustomer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOINGEffectively manage incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasSchedule & communicate with technicians to meet customer requirementsAssign work orders based on priority to the available workforceHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersCustomer Service / Dispatcher Qualifications | WHAT YOU BRINGStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of customersExcellent communication skillsAbility to multi-task, prioritize, and manage time effectively*Each location is independently owned and operated Powered by JazzHRECQaGPIuuA