Remote Customer Service Rep- URGENT

Job Description

Job Description

Role: REMOTE Senior Customer Service Representative URGENT !!! Pay: $17.00/hour
Assignment: 3 months Schedule:
•Training: Monday to Friday, 8:00 AM - 4:30 PM ET
•100% attendance required during training and residency
•No pre-scheduled appointments allowed during training or residency
•Camera must remain on throughout training

What You'll Do:
•Support our client by handling inbound customer service calls.
•Assist customers with health insurance enrollments and coverage changes.
•Provide information regarding Medicaid and Marketplace plans.
•Answer questions related to eligibility and financial assistance programs.
•Respond to healthcare coverage and benefits inquiries.
•Accurately document customer interactions and maintain detailed records.
•Navigate multiple systems while assisting customers and resolving inquiries. • Experience in handling health insurance account is A PLUS !

Requirements:
•High School Diploma or GED required.
•1-3 years of customer service experience.
•Strong verbal and written communication skills.
•Ability to navigate multiple systems while speaking with customers.
•Ability to work independently in a remote work environment.
•Must provide your own equipment (BYOD):
oWindows or Mac computer (Chromebooks are not permitted)
o Webcam
oWired USB headset with microphone
oWired Ethernet internet connection
oInternet speed: 25mbps download speed/ 10mbps upload speed
oPC Memory: 8+ GB RAM
oProcessor: Intel i5, AMD Ryzen or better

•Must be able to maintain full attendance during training and residency.
•Must keep camera on throughout all training sessions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.