Patient Registration at Rochester Regional Health in Gouverneur, New York

Patient Registration

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

Responsibilities:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

Preferred Qualifications:

• Basic knowledge of the following: Medical Terminology, EHR Programs (e.g. Epic), ICD-10, CPT, HCPCS codes and coding processes, Hospital billing processes and reimbursement. Incumbent must possess superb customer service, teamwork, and conflict resolution skills. Ability to learn and operate computer systems, printer, fax. Strong attention to detail. Efficient time management skills and ability to multi-task. Excellent writing, oral, and interpersonal communication skills. Exceptional organizational, planning, coordination and collaborating skills. Strong understanding and comfort level with computer systems. Ability to work under stress. Work in fast pace setting. Critical thinking skills. Knowledgeable of HIPPA regulations. High School Diploma or GED. Associate's degree or higher in healthcare administration, business administration, or related field desired. At least 1-3 years of customer service, administrative, and/or data entry experience preferred. 1-2 years of previous experience in hospital related field preferred. Experience with database software applications desired.

Physical Requirements: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range: $19.46 - $28.55 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.