Benefits & Payroll Manager

Job Description

Purpose

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As the connection point between our restaurants, employees, leadership team, and OPOC, you’ll keep the people side of the business running smoothly. You’ll bring accuracy, urgency, organization, and exceptional follow-through to payroll and benefits across multiple restaurant locations – ensuring employees are paid correctly, questions are answered, and critical information gets where it needs to go.

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Payroll

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• Serve as the primary liaison with OPOC, audit payroll reports, and hold OPOC accountable for accurate, timely, and compliant payroll and employee records.
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• Oversee payroll for 800–1,000 employees across Virginia and Florida .
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• Communicate with payroll totals per restaurant with the Controller.
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• Communicate with management teams to ensure accurate and timely processing of payroll updates, including new hires, terminations, and changes to pay rates or positions.
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• Investigate any discrepancies between Toast time records submitted by manager sand payroll
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• Responsible for accurately collecting, processing, and communicating employee pay rates, salaries, commissions, bonuses, time worked, paid leave, holidays, deductions, withholdings, address changes, and other payroll-related information to OPOC.
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Benefits Administration

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• Primary liaison and contact with benefits brokers on various matters such as plan design, contract negotiations, coverage, and renewals.
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• Ensure that benefit plan agreements and contracts are accurate and up to date.
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• Liaise with benefit brokers for the planning and execution of the annual Open Enrollment process.
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• Act as a liaison with benefit brokers to monitor benefits industry trends and implement best practices.
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Compliance & Reporting

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• Work with OPOC for reports compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
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• Work with OPOC to ensure ARP is compliant with all federal, state, and local payroll, wage, and hour laws and best practices at restaurant levels.
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• Facilitate audits by providing records and documentation to auditors.
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• Track and report on key labor metrics within the organization (turnover rate, duration in position, etc.)
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• Lead the workers’ compensation process from initial reporting through resolution, partnering with employees, managers, and insurance companies to ensure timely claims management, accurate documentation, and compliance with applicable requirements.
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• Lead ARP’s safety committee.
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Qualifications

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• Bachelor’s degree in human resources, finance, economics, business, or a related field, or an SHRM certification .
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• Minimum 3-5 years of related experience within a payroll and benefits department, preferably supporting a multi-unit, high-volume hospitality or restaurant organization.
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• Extensive knowledge of the payroll function includes preparation, balancing, internal control, and payroll taxes.
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• Restaurant or hospitality experience is required.
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• Excellent communication and relationship-building skills.
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• Exceptional organization, attention to detail, follow-through, and ability to manage multiple priorities in a fast-paced environment.
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• Strong analytical and problem-solving skills.
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• Ability to build relationships with employees at all levels of the organization.
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• Must be able to work well under pressure and be self-motivated.
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• Must be dependable, reliable, and driven with minimal supervision.
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• Must be able to work with highly sensitive and confidential information and material.
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• Proficient with Microsoft Office Suite or related software.
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• Proficient with Payroll and HRIS software.
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How We Will Reward You

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People are the CORE of our company. That’s why our benefits include:

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• Eligible for an annual bonus based on base salary, with rewards that grow with tenure:
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• Year 1: 5% of base salary
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• Year 2: 7.5% of base salary
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• Year 3+: 10% of base salary, with the bonus stabilizing at this level thereafter
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• 401K with employer contribution
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• Paid time off and sick days
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• Medical, vision, dental, and life insurance
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• Complimentary dining privileges
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• Parking pass
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