Healthcare Operations Manager

Job Title: Healthcare Operations Manager (Facility Administrator) Location: San Francisco, CA Seniority Level Mid‑Senior level Employment Type Full‑time Job Description Employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices. Responsibilities Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements outlined in the QA & Customer SOP. In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards. Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk‑assessed. Report any security issues to the site security manager. Ensure all facility exits are secure, preserving security, temperature‑controlled areas, and rodent control. Ensure that any non‑compliant stock is physically segregated and act on instructions from the GDP CR to quarantine returned, rejected, recalled or falsified products in line with company procedures. Ensuring that the premises and equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program; report any sightings of pests or rodents. Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP. Ensure compliance with agreed customer requirements as documented in the Customer SOP. Ensure that only GDP approved service providers are used, when requested by the customer. Work with Branch CR to manage corrective actions and preventive actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely. Ensure that customers have been informed in writing of any issues with shipments. Lead GDP initiatives in the district as they relate in the office operations & warehouse. Attend conference calls with the Healthcare Regional Team as required. Participate in departmental and other meetings at the district as appropriate to discuss GDP compliance in operations. Participate in the District BCP review where warehouse/storage contingency plans are applicable. Engage with account managers of district GDP customers supporting on GDP quality topics. Primary point of contact for strategic RFQs with product, GEO and CHQ pricing teams. Work closely with the vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers. Thermal packing and TC equipment management (dataplogger, thermal equip, cargo signal). Oversee transition and implementations for Healthcare customers. Assure key Healthcare attributes are included into SOPs and operational processes. Develop a strong understanding, working with vertical team and product, of core carrier capabilities, maintain capability matrices and align carrier strengths with Expeditors and our customers’ needs; work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers. Key Performance Expectations Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs; proactive and resolute in solving problems, including escalating to management when necessary; builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction. Job Execution: Consistently completes quality work that matches job expectations; committed to operational excellence and continuous improvement; all activities comply with company policies/procedures, code of business conduct and government regulations; reliable and punctual; organized and prioritizes own time effectively. Collaboration: Willingly accomplish own responsibilities without constant prodding; assists others to benefit the company and/or customers; works in harmony with superiors and fellow workers without incident or delay. Communication: Effectively listens, communicates verbally and in writing professionally; provides relevant and timely information; answers phone calls, responds to voicemails, emails and other communication according to Expeditors’ standards. Culture: Exhibits and promotes the company’s 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary. Personal Growth and Development: Participates in training within company guidelines, completing at least 52 hours of relevant training per year; pursues professional development goals. Operational Process Standards (OPS): Maintains thorough working knowledge of the latest GDP OPS versions; guides employees to meet documented standard processes and identifies where risks may affect service quality. Warehouse GDP Compliance: Adheres to local and standard GDP requirements; identifies required actions per GDP standards as documented in OPS. GDP Document Control: Ensures all current version documents are used, recorded, and retained in compliance with OPS and local regulations; enforces use of Expeditors systems as standard practice; completes any GDP documents related to storing, picking and distribution of Healthcare products per Good Documentation Practice. Internal and External GDP Audits: Takes part in external Customer or Regulatory Audits; performs self‑assessments per GDP standards; communicates results of all audits. Incident Reporting: The Healthcare Operations Manager must be informed when any issues arise related to Healthcare products that may not comply with agreed customer or regulatory standards; reports immediately any suspicion of falsified or counterfeit products to the Healthcare Representative. GDP Training: Ensures GDP trainings are current and compliant per Expeditors GDP Training Map and regulation. Customer Service: Oversees onboarding of new Healthcare customers; works with T&I to align the Customer SOP related to Healthcare/GDP; coordinates implementation of quality technical agreements and service level agreements, collaborating with the Healthcare group and Expeditors legal department for approval. Physical Demands Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker. Functions performed primarily standing and driving a forklift truck. Qualifications Strong air product expertise; global logistics industry knowledge. Good time management. Fluent in English. Professional oral and written communication skills in English and in the local language. Facilitation and communication skills. Problem‑solving skills. PC skills including Microsoft Excel, PowerPoint, and Word. Process analysis skills. Competent goal‑setting skills. Good distribution certification. Benefits Paid vacation, holiday, sick time. Health plan: medical, prescription drug, dental and vision. Life and long‑term disability insurance. 401(k) retirement savings plan (US only). Employee stock purchase plan. Training and personnel development program. Employee referral program bonus. Expected compensation $65,000 – $72,000, eligible for bonus. EEO Statement All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Expeditors