Call Center Representative

Call Center Representative

With more than 25 years of experience, One & Done Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath remodeling solutions that are attractive, durable, and low-maintenance, helping homeowners improve their homes and quality of life.

We are currently seeking a Call Center Representative to join our Jacksonville, FL market and surrounding areas.

If you enjoy speaking with people, providing excellent customer service, and working in a fast-paced environment, this could be a great opportunity for you.

General Purpose

As a Call Center Representative, you will contact homeowners by telephone, schedule qualified appointments for free consultations, enter lead information, maintain reports, and respond to calls from homeowners who are interested in our services.

Responsibilities

• Deliver a scripted presentation to homeowners
• Adapt the scripted presentation to address individual homeowner needs
• Answer questions and handle homeowner concerns and objections professionally
• Collect homeowner information, including names, addresses, and phone numbers
• Schedule appointments over the telephone
• Enter appointment details into the computer system
• Document homeowner information and important details from conversations
• Confirm appointments scheduled by canvassers or sales representatives
• Schedule appointments for sales representatives to meet with prospective homeowners
• Conduct quality-control calls
• Answer calls from potential customers responding to advertisements
• Follow up with homeowners after initial contact
• Update lead information and maintain accurate reports

Qualifications

• Strong customer service and communication skills
• Knowledge of sales and marketing principles and strategies
• Previous experience in telemarketing, sales, marketing, promotions, or a related field is preferred
• Ability to communicate confidently and professionally with homeowners
• Comfortable handling questions, concerns, and objections
• Basic computer skills and proficiency with relevant computer applications
• Strong attention to detail and organizational skills
• Product knowledge will be provided through training

Join a growing team where you can develop your communication and sales skills while helping homeowners improve their homes.

Apply today and become part of the One & Done Bath Solutions team!