Operations Manager I

Overview

Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? Gilbane is seeking an Operations Manager I that will be responsible to organize and oversee the daily operations of the Cleveland Business Unit.

Who are we?

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on‑time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Who are you?

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long‑term opportunities and risks that may develop in the future.

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.

What’s in it for you?

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in training through our award‑winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.

Responsibilities

1. Monitor overall performance of projects cradle to grave, including:

• Implement and drive risk management strategies, track status and see through to resolution
• Develop mitigation plans when needed
• Oversee claims and litigation
• Implement effective project review process
• Ensure Risk Assessment Forms are updated by PX's quarterly
• Lead by example as PX (pending needs and scale of business)
• Serve as PX when necessary on challenging projects
• Enlist support as necessary to ensure success of operations within the Business Unit or Division
• Ensure that Gilbane's operational policies, including playbooks, are consistently followed on all projects

2. Manage (aligned with Operations Peer Groups) and ensure that Gilbane's operational policies, including non‑negotiables, are consistently followed on all projects per the Baseline.

3. Control and administer the 'people resources' including:

• Recruiting and hiring
• Long and short‑range staff planning of assignments and transfers
• Managing Recoveries
• Mentoring, coaching and developing all employees, including career development for emerging leaders
• Proactively manage performance/terminations
• Ensure that employees complete required training on time
• Ensure that the appraisal process is completed on time and that managers are having meaningful development conversations
• Review and recommend appropriate compensation and incentive payouts for STI and PPI

4. Model efforts for Gilbane Cares, Inclusion & Diversity and Gilbane Core Values:

• Responsible for Project Execution of Safety Requirements in collaboration with Safety Director/PX
• Demonstrate leadership in supporting company ERGs (Employee Resource Groups)

5. Additional responsibilities include the following:

• Understand local competitive landscape, including knowing the competition and having a strategic sense of how to position Gilbane
• Participate in pre/post award activities including go-no-go process, kick off meetings, fee‑pro reviews, contract reviews, GMP development, contract negotiations
• Participate in Peer Group of Operations Managers within Gilbane to improve operations as necessary
• Engage in construction community to understand “best practices” and introduce to Gilbane for continuous improvement
• Partners with business development to ensure seamless integration with sales strategies, client capture plans and account plans. Optimizes profit levers and gross profit margin tactics to achieve performance targets on new sales. Leads opportunities to strengthen client, partner, and industry relationships that help position Gilbane as the Builder of Choice

Qualifications

EXPERIENCE/EDUCATION

• BS or MS degree in Engineering or Construction Management preferred
• 15+ years relevant experience
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Strong Technical and Communication skills are critical
• Ability to work in a team environment
• Leadership and management skills
• Financial management and business acumen skills

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

For Cleveland, OH, this ranges from $185,000 - $290,000 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit‑sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre‑employment substance abuse test.

Gilbane is an Affirmitive Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Physical demands and working conditions required to perform this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.