Bilingual Front Desk Receptionist

Job Description

Position Overview:

The Front Desk Receptionist partners directly with families, students, visitors and staff of KIPP Nashville and is responsible for providing quality customer service at the school’s front desk. The Receptionist is a key member of the school’s Operations Team. The Receptionist reports to the Director of Operations at their school site.

Responsibilities of the Front Desk Receptionist include, but are not limited to:

Receptionist Duties

• Act as the first point of contact for parents, students, and visitors and direct them to the appropriate place or person

• Ensure a friendly and professional demeanor to create a welcoming environment.

• Man the front office, answer phones, and manage mail and fax

• Receive and distribute messages for students and staff

• Respond to parent questions and concerns, and direct them to the Principal when appropriate

• Provide information about school schedules, policies, and events.

• Screen and track all visitors through Raptor as required by school policy.

Office Administration

• Support school attendance procedures ensuring accuracy

• Maintain and organize front office supplies and maintain a professional space.

• Administer first aid and medications to students according to school standards

• Distribute all deliveries and mail to the appropriate person

• Regularly update student phone lists and contact information

Student Information Management System

• Collect all student records, including immunization records, home language surveys, emergency contact forms, and media release form

• Manage collection, dispersal, security, and organization of all student cumulative record files

• Assure confidentiality of files is maintained and lock files where appropriate

Student Enrollment Supports

• Answer parent questions and assist parents in navigating the enrollment process as needed.

• Support families with application verification and enrollment documentation

School Operations Support

• Help facilitate and support preparations for school events, including, but not limited to, school performances, parent conferences, celebrations, and field trips.

• Carry out any additional daily school duties as decided upon by the Principal or Director of Operations

Qualifications:
Qualifications

Desired Experience

• Proficient in Google Suites, Microsoft Word, Excel, and PowerPoint

• Pass Criminal Background Check

• Prior receptionist experience (Preferred)

• Customer Service experience (Preferred)

• Experience working in a fast-paced environment (Preferred)

• Proficient in speaking, reading and writing in Spanish and/or Arabic (Highly preferred)

Desired Characteristics

• Unwavering commitment to KIPP Nashville’s mission, students, families, and community

• Firm belief in affirming the identity of students, families and staff

• Demonstrates excitement in supporting students and families

• Passionate and committed to being a leader for racial justice and equity, and working in an organization committed to anti-racism

• Strong communication skills with diverse constituents; clear writer, facilitator and speaker and eagerness to collaborate

• Demonstrate commitment to continue their professional development individually, eager to offer and respond positively to feedback

• Ability to tackle multiple projects and initiatives at once with a strong sense of organization, prioritization, follow through and results orientation

• Exhibit positivity, be flexible, and willing to go above and beyond to meet the varied needs of students

Additional Information

Compensation and Benefits

• To establish equitable salary practices, the compensation package is derived from the regional KIPP Nashville Public Schools pay scale and are commensurate with aligned experience. This position is non-exempt and will follow a 12-month schedule.

• Robust benefits package including medical, dental, vision, disability, and life insurance policy options, in addition to retirement benefits. Application for these benefits may be made immediately upon employment. The policy is effective upon the first of the month following the first day of work.

Apply online at ** ** . Please contact ** View email address on click.appcast.io ** with any questions.

KIPP Nashville is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual preference, national or ethnic origin, age, disability, pregnancy, or veteran status.

All your information will be kept confidential according to EEO guidelines.