Support Technician (Telecommunications)

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. We are seeking a detail-oriented and experienced Support Technician in Telecommunications. Responsibilities Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person. Identify, research, and resolve technical problems related to voice, data, and video communication systems. Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up. Escalate complex issues to higher-level support or vendors as needed. Assist in the installation, configuration, and maintenance of telecommunications hardware and software. Maintain accurate records of support activities, system configurations, and user interactions. Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems. Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms. Qualifications Necessary Skills and Knowledge: Strong problem-solving skills and ability to plan and deliver technical solutions independently. Excellent written and verbal communication skills. Ability to manage multiple priorities and deliver under tight deadlines. Strong analytical skills and attention to detail. Minimum Qualifications: Associate's degree. At least 2 years of experience providing telecom support. Clearance: Public Trust. Citizenship: US Citizen by birth or naturalization. Pay and Benefits The hourly range for this position is $35.00 - $37.00. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. #J-18808-Ljbffr Taku Health Services, LLC