Project Manager

Project Manager – Reverse Logistics & OperationsWe are seeking an experienced Project Manager – Reverse Logistics & Operations to lead strategic initiatives across our fulfillment, diagnostics, repair, refurbishment, and rebox operations. This role is ideal for a hands-on operations leader with strong project management capabilities and a proven track record of driving process improvements in high-volume supply chain environments.The successful candidate will be responsible for planning, executing, and optimizing operational projects that improve efficiency, reduce turnaround times, increase refurbishment yield, and ensure the highest quality standards. In Lenovo's NCSC IDG organization, automation and continuous improvement are core business priorities, requiring close collaboration with cross-functional teams across Operations, Engineering, IT, Quality, Supply Chain, and Warehouse Management.This position requires a highly organized and structured project manager who can effectively translate business requirements into actionable plans while maintaining cost, schedule, and quality objectives. The role is both strategic and operational, with opportunities to work directly on the warehouse floor alongside teams to implement and validate process improvements.Key ResponsibilitiesProject Leadership & ExecutionLead end-to-end operational projects supporting fulfillment, repair, refurbishment, reverse logistics, and rebox operations.Develop project plans, timelines, risk assessments, resource plans, budgets, and key performance metrics.Ensure projects are delivered on time, within budget, and meet defined quality objectives.Coordinate cross-functional teams and manage stakeholder expectations throughout the project lifecycle.Identify project risks and implement mitigation strategies to ensure successful project execution.Workflow Engineering & Process OptimizationDesign and optimize warehouse workflows, facility floor layouts, and Standard Operating Procedures (SOPs).Improve processes for incoming returns, diagnostics, component-level repairs, refurbishment, testing, quality inspection, and final packaging.Identify and eliminate bottlenecks impacting throughput, turnaround time (TAT), productivity, and operational efficiency.Translate complex engineering and repair requirements into practical, repeatable processes for warehouse and operations teams.Capacity Planning & Resource ManagementForecast processing volumes and align labor scheduling, testing equipment, workstations, packaging materials, and operational resources with business demand.Support workforce planning and resource allocation to maximize productivity and service levels.Monitor capacity utilization and recommend operational adjustments based on changing business requirements.Systems Integration & AutomationPartner with IT, Engineering, and Operations teams to implement and enhance Warehouse Management Systems (WMS), ERP platforms, inventory tracking solutions, and automation initiatives.Ensure accurate inventory visibility, product traceability, serialization tracking, and process controls throughout the refurbishment lifecycle.Support digital transformation projects and continuous automation efforts that improve efficiency, accuracy, and scalability.Vendor, Parts & Inventory ManagementCoordinate with suppliers, procurement teams, and internal stakeholders to ensure the availability of spare parts, repair components, testing materials, and packaging supplies.Mitigate supply risks that could impact operational performance, customer commitments, or production schedules.Drive inventory accuracy and material availability across all operational processes.Continuous ImprovementLead Lean Manufacturing, Six Sigma, and Operational Excellence initiatives to improve performance and reduce waste.Utilize data-driven methodologies to reduce scrap rates, lower repair costs, increase refurbishment yield, and improve product quality.Implement and sustain 5S practices, Value Stream Mapping (VSM), Root Cause Analysis, and corrective action programs across operations.Performance Monitoring & AnalyticsDevelop and maintain dashboards and reporting tools that track:Turnaround Time (TAT)First-Time Fix Rate (FTFR)Refurbishment Yield RatesProductivity MetricsQuality PerformanceCost-to-Repair MetricsInventory AccuracyPresent project status, operational performance, risks, and recommendations to leadership and stakeholders.Microsoft Tools & ReportingUtilize Microsoft Office applications to manage projects, analyze data, document processes, and communicate results.Working knowledge of:Microsoft ExcelMicrosoft ProjectMicrosoft PowerPointMicrosoft WordMicrosoft VisioMicrosoft TeamsRequired Technical SkillsSupply Chain & Warehouse SystemsStrong expertise with Warehouse Management Systems (WMS), including:SAP WM/EWMManhattan AssociatesOracle WMSSimilar enterprise warehouse management platformsExperience with ERP systems and inventory serialization tracking.Understanding of inventory control, warehouse operations, and reverse logistics processes.Industrial Optimization & Operational ExcellenceLean ManufacturingSix Sigma Methodologies and Tools5S MethodologyValue Stream Mapping (VSM)Root Cause AnalysisIndustrial Process ImprovementContinuous Improvement FrameworksMetrics & AnalyticsAdvanced skills in data analysis and KPI development.Experience building and managing operational dashboards.Strong understanding of:Turnaround Time (TAT)First-Time Fix Rate (FTFR)Yield RatesProductivity MetricsOperational Performance ReportingExperience with Microsoft Excel skills and data-driven decision-making capabilities.Hardware Lifecycle KnowledgeBasic to intermediate understanding of:Electronics repair and refurbishment processesHardware lifecycle managementDiagnostic testing proceduresComponent-level repair environmentsElectrostatic Discharge (ESD) controlsComponent testing fixtures and equipmentEssential Behavioral Skills (Soft Skills)Cross-Functional CollaborationAbility to effectively work across Operations, Engineering, IT, Quality, Supply Chain, Procurement, and Warehouse teams.Skilled at translating technical requirements into practical operational solutions.Hands-On LeadershipComfortable working directly with operational teams on the warehouse floor to support implementation, process validation, troubleshooting, and continuous improvement efforts.Leads by example and actively engages with frontline associates and supervisors.High-Stress ComposureDemonstrated ability to remain calm, organized, and effective during periods of high operational demand, shifting priorities, or unexpected volume spikes.Root-Cause OrientationStrong analytical and problem-solving mindset.Focuses on identifying underlying causes of operational issues rather than implementing temporary fixes.Use data and operational insights to drive sustainable improvements.Communication & Stakeholder ManagementExcellent verbal, written, presentation, and stakeholder management skills.Ability to influence teams, gain alignment across functions, and drive organizational change.Team LeadershipProven ability to lead cross-functional teams and manage resources effectively.Strong organizational, planning, and execution skills.Clear Performance ExpectationsTurnaround Time (TAT)Meet or exceed targeted cycle times from product receipt through diagnostics, repair, refurbishment, reboxing, and final inventory availability.Yield OptimizationIncrease the percentage of successfully refurbished and resalable units while reducing scrap rates and unnecessary part consumption.Operational ExcellenceImprove productivity, throughput, quality performance, and overall cost-to-repair metrics through