Customer Experience Consultant

Hope's Global Getaways

About the job Customer Experience Consultant

Overview

We are currently inviting applications for a Customer Experience Consultant opportunity within our expanding remote team. In this role, you'll help guide clients through the trip preparation process by assisting with planning steps, sharing helpful updates, and ensuring their experience remains organized from initial request through confirmation.

This flexible remote position is especially appealing to individuals who enjoy working with people, keeping details on track, and contributing to positive service interactions while building valuable coordination experience. Structured onboarding and continued learning support are available to help you get started successfully.

Key Responsibilities

Communicate with clients to understand preferences, timing needs, and planning priorities
Help coordinate travel arrangements including accommodations, transportation, and activities
Provide timely updates regarding reservation progress
Assist with reviewing package and destination options using approved partner platforms
Respond to client questions through phone, email, and secure messaging channels
Maintain organized digital notes related to client planning activity
Participate in onboarding sessions and ongoing professional development opportunities

Benefits

100% remote work environment
Flexible scheduling designed around independent workflow
Step-by-step onboarding guidance and mentorship support
Access to established coordination systems and supplier resources
Eligibility for travel-related incentives and recognition programs
Opportunities to advance into expanded advisory or planning roles

Preferred Qualifications

Strong interpersonal communication skills with a service-focused mindset
Reliable organization and attention to important details
Comfort working independently in a virtual environment
Must be at least 18 years of age or older
Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or qualifying regions

Apply

Vacancy posted 4 days ago

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