Senior Director, Patient Services Operations

We Are TevaWe’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.Our Team, Your ImpactThe Senior Director will serve as a key leader in transforming Patient Services, defining and executing the strategy for how Teva supports patients throughout their treatment journey while building a World-Class customer experience that is innovative, patient-centered, and scalable. This role will be responsible for managing a portfolio of Innovative Medicines and Biosimilar products, including the oversight of ongoing programs and the strategy, design, build, implementation, launch, and vendor selection for new patient support programs. Responsibilities include ensuring patient access, successful initiation of therapy, and providing resources to support adherence to medication, as appropriate. This leader will partner with colleagues across market access, sales and marketing to ensure a seamless customer experience to help patients start and stay on therapy. This role is accountable for the establishment and deployment of key operating metrics for patient services and vendor performance, mentoring and management of the supporting teams. This job primarily involves frequent visits to external vendors for face-to-face interactions, vendor quarterly business reviews (QBRs), meetings and relationship building with cross-functional partners.How You’ll Spend Your DayAll areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. • Create a World-Class Patient Services Program by developing and implementing strategic initiatives to enhance patient services, standardizing the customer experience and implementing innovative approaches to maximize efficiency.• Responsible for overall strategy, development and maintenance of patient services model and operation across multi-therapeutic categories, and determine the right balance of insourced vs outsourced services.• Manage all aspects of patient services operations, including new patient enrollment, benefits verification/prior authorization, copay reimbursement, and clinical education management.• Oversee all Patient Services vendors, including Hub services • Ensure patient data is ingested, maintained, managed and used in an ethical and compliant way in collaboration with legal and compliance.• Responsible for creation and maintenance of business rules and related program documentation to ensure program compliance with industry standards.• Lead analytic resources focused on HUB operations and establish program Key Performance Indicators (KPIs), measure performance against them and provide reporting to various levels within the organization.• Work closely with cross-functional partners including Marketing, Market Access, Sales, Finance, Legal & Compliance to align and deliver on commercial objectives through planning, coordination and communication.• Implement innovative approaches to increase efficiency and to meet customer expectations.• Develop and manage patient services budget, allocating resources effectively to meet program goals.• Lead, mentor and provide guidance to team members, fostering a collaborative and supportive environment.Your Skills and ExperienceAny equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. Education/Certification/Experience:• Bachelor’s degree required• Patient Service Operations experience, with demonstrated success of creating, building and launching programs and experience working with Specialty products required• Significant experience leading patient services hub operations across internal and outsourced models, with a strong understanding of the strategic and operational considerations of both mandatory and non-mandatory programs• Ten (10) years of experience in Patient Services, with five (5) or more years of senior management experience in healthcare or related area of business required• Five (5) or more years of vendor management/contract management experience preferredSkills/Knowledge/Abilities:• Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits. • Proven understanding of the AOP process, financials, POs and budgets.• Demonstrated capability to understand Specialty Pharmacies and synergist opportunities.• Ability to establish trusting working relationships with internal & external partners.• Excellent communication and presentation skills.• Ability to influence and motivate a team of individuals to take accountability and drive results.• Demonstrated team building skills to promote an environment of diversity, collaboration and recognition.• Demonstrates continuous improvement mindset.• Proven leader with outstanding decision-making capability.• Proven track record to work across an enterprise (internal and external and multiple levels of organizations).• Possess strong critical thinking, problem solving, and analytical skills.• Ability to work independently as well as in teams and be very flexible to prioritize, then reprioritize due to competing needs.• Ability to synthesize information and effectively communicate to individuals at every level of the organization. • Ability to plan, track and audit performance data.TRAVEL REQUIREMENTS• Approximately 30-70% travel throughout the US, which may include weekend and overnight trips.PHYSICAL REQUIREMENTS• Sitting for extended periods of time at workstation or mobile equipment.• Perform activities such as computer work, preparing and analyzing data, and extensive reading.WORKING ENVIRONMENT• The majority of work will be conducted in the Home Office environment. • Travel is required to engage with vendors, customers, attend medical congress/conferences and other business-related meetings.• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).Also Good to HaveSalary RangeThe annual starting salary for this position is between $220,320 – 257,040 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. How We’ll Take Care of YouWe offer a competitive benefits package, including: · Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. · Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. · Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. · Life and Disability Protection: Company paid Life and Disability insurance. · Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Already Working @Teva?Make sure to apply through our internal career site on Twist—your one-stop shop for career developmentTeva’s Equal Employment Opportunity CommitmentTeva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to View email address on click.appcast.io with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.Important notice to Employment Agencies - Please Read CarefullyTeva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Department:Customer Support