IT Support Analyst

OUR MISSION Our mission is to ensure the physical, operational and financial integrity of the regional flood risk management system, in southeastern Louisiana as a defense against floods and storm surge from hurricanes. We accomplish this mission by working with local, regional, state and federal partners to plan, design, construct, operate and maintain projects that will reduce the probability and risk of flooding for the residents and businesses within our jurisdiction. The Southeast Louisiana Flood Protection Authority-East (SLFPA-E) operates the regional flood control system and associated facilities in St. Bernard Parish, the east-bank of Orleans Parish, and the east-bank of Jefferson Parish within its control in order to protect lives and property from tidal flooding by natural weather events. OVERVIEW OF THE ROLE The IT Technical Support Analyst will serve as the End User/Network Support Analyst for the Southeast LA Flood Protection Authority - East and the agencies within its jurisdiction (Orleans Levee District, East Jefferson Levee District, and Lake Borgne Basin Levee District). The support analyst must possess sound judgment when resolving system, hardware and software problems faced by the clients. An understanding of Service Level Agreements (SLA's) are essential to this position. As a Network Support Analyst this role must maintain, resolve, and supervise the use of local-area-networks (LAN's) and wide-area-networks (WAN's). In addition, this position must monitor the day-to-day operations of the SLFPA-E computer network. The incumbent must also interact with clients and team members to develop and deploy new security strategies to make sure that all systems and data are secure. QUALIFICATIONS AND EXPERIENCE Five years of experience in information technology; OR Six years of full-time work experience in any field plus three years of experience in information technology; OR An associate's degree in information technology plus three years of experience in information technology; OR A bachelor’s degree plus three years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology; OR A master’s degree plus two years of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. The official job specifications for this role, as defined by the State Civil Service, can be found here. JOB DUTIES The incumbent will work with desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization. The support analyst forms the front line of assistance for customers encountering problems or defects with products and programs. The End User Support Analyst will provide assistance to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals. Validates agency’s environment controls to ensure systems are operating securely and data is protected from both internal and external attacks. May consist of endpoint protections, data leak prevention, system configurations, processes, and account utilization. Installs and configure surveillance system components such as cameras, servers, prepare network switches, storage devices, wireless devices, equipment racks, cabinets, and environmental monitoring devices Hands‑on working experience with routers, firewalls, switches, VPN devices, wireless and other networking technologies, including TCP/IP, DNS & DHCP Advanced understanding of Desktop and Server operating systems (Microsoft Windows 10,11, Linux, MS Server 2016 through 2022) Meets and consults regularly with users, administrators, vendors, and supervisory personnel to discuss and resolve strategy, plans, administrative issues and problems Provides technical support for desktops, printers, peripherals, telephone systems, and cellular devices POSITION-SPECIFIC DETAILS Appointment Type: This appointment type can be filled as Probational, Promotional, Lateral Transfer, Detail to Special Duty or Job Appointment. Career Progression: This position does not participate in a Career Progression Group. Compensation: The salary offered will be determined based on qualifications and experience. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. FOR FURTHER INFORMATION ABOUT THIS VACANCY CONTACT Sage Celestin Southeast Louisiana Flood Protection Authority-East View email address on click.appcast.io View phone number on click.appcast.io #J-18808-Ljbffr