Customer Service Agent
Great Day Improvements
Customer Service Agent
If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.
The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.
Responsibilities
Inbound customer phone calls
Scheduling customer estimate appointments
Assisting customers with service inquiries
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned
Qualifications
1-3 years' experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused - structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self-starter
Ability to multi-task
Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Great Day ImprovementsVacancy posted 3 days ago
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