Customer Support Specialist

Customer Support Specialist

Recruiter: LHH

Location: Cincinnati, Ohio

Pay: $18.50 to $19.50 / Hour

Contract: Contract to hire

LHH Recruitment Solutions is partnering with a growing organization seeking a Customer Service Specialist to join its team. This position is ideal for someone who enjoys helping customers, solving problems, and providing exceptional service in a fast-paced environment. The successful candidate will serve as a key point of contact for customers, handling inquiries, account updates, billing questions, and service-related requests while ensuring a positive customer experience.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels in a professional and courteous manner
• Assist residential, commercial, and business customers with account questions, service requests, billing concerns, payments, and account maintenance
• Resolve customer issues efficiently while providing clear explanations and solutions
• Document customer interactions accurately within company systems
• Create and update service requests, work orders, and account records as needed
• Process customer payments and assist with online payment tools and account access
• Identify customer concerns and collaborate with internal departments to facilitate timely resolutions
• Support customer retention efforts by understanding customer needs and providing appropriate solutions
• Maintain confidentiality and follow company policies regarding data security and customer information
• Participate in training initiatives and assist with onboarding and supporting newer team members when needed
• Complete special projects and data entry assignments while meeting quality and productivity standards
• Maintain a professional, team-oriented attitude and contribute to a positive work environment

Qualifications

• Previous customer service, call center, account support, or administrative experience preferred
• Strong verbal and written communication skills
• Spanish bilingual skills are a plus
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to manage a high volume of calls and customer interactions
• Strong attention to detail and organizational skills
• Excellent problem-solving and critical-thinking abilities
• Accurate data entry and computer skills
• Ability to multitask and prioritize work effectively in a fast-paced environment
• Dependable attendance and commitment to scheduled work hours
• Ability to work independently as well as collaboratively within a team environment

What We're Looking For

The ideal candidate is customer-focused, empathetic, and solution-oriented. They enjoy helping people, communicate effectively, and can remain professional under pressure. Success in this role comes from building positive customer relationships, resolving issues efficiently, and delivering a consistently excellent service experience.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled