Hotel Night Manager

Responsibilities Manager on Duty: Represent property leadership, handling escalated guest complaints, late‑night requests, and VIP arrivals. Team Supervision: Manage and support the overnight front desk, night porters, security, and any in‑house housekeeping or maintenance staff. Check‑ins/Check‑outs: Facilitate smooth and accurate overnight registration and departure procedures. Night Audit & Finance – Account Reconciliation: Oversee or perform the night audit, balancing financial transactions, auditing daily registers, and posting charges. Reporting: Generate and distribute daily occupancy reports, financial summaries, and operational logs. Safety & Security – Property Patrols: Conduct regular walkthroughs of the hotel, ensuring public areas are secure and well‑maintained. Emergency Response: Act as the primary point of contact for medical, fire, or severe weather emergencies and coordinate with local emergency services if necessary. Operations & Handover – Cross‑Department Coordination: Liaise with Kitchen, Housekeeping, and Food & Beverage teams to address any immediate facility or guest needs. Shift Handover: Prepare detailed shift notes and handovers for the incoming morning management team. Qualifications Experience: Previous experience as a Night Auditor, Front Desk Agent, or Shift Supervisor in a hospitality environment. Tech Proficiency: High familiarity with Property Management Systems (PMS) such as Opera, OnQ, or ChoiceAdvantage, and intermediate to advanced math skills. Soft Skills: Strong problem‑solving capabilities, the ability to work independently without direct supervision, and excellent de‑escalation/customer service skills. Certifications: CPR and First Aid certifications are highly preferred. #J-18808-Ljbffr Hilton Cincinnati Netherland Plaza