Civilian Communication Officer

This position provides critical assistance to the public by dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public. The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. Using a computer aided dispatch system, receives emergency calls for service from the public requesting police, fire, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.? Transmitsand receivesmessages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment. Maintainscontact with all units on duty; maintainsstatus and location of police and fire units. Monitorsactivities of department staff as well as other emergency service providers and takesappropriate action toward aiding any person exposed to danger or any situation where danger might be impending. Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies. Operate public safety communications systems, radio dispatch consoles, and other associated equipment. Maintains contact with callers when required. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED). Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene. Answers non-emergency calls for assistance. Createsand maintain accurate records providing documentation for all events and occurrences within the Communications Center. Interpretsmessages, analyzedistancesand time periods and communicate the same to others. AssistsLead Communication Officer in training, direction,coordinationand evaluation of the activities of trainees. Provides needed backup to other staff members during periods of absence and during peak workloads as directed. Other duties as assigned. Minimum qualifications High school diploma or equivalent. Minimum of six (6) months of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public. Must have or obtain TIME System, CPR, and Emergency Medical Dispatch certification upon hire. Must successfully pass Pre-employment and Post- Offer Testing, including a background investigation, drug screen and psychological examination. Failure to pass these will result in the employment offer being revoked. Additional qualifications Ability to use GPS and GIS data relating to county landmarks, roads, and businesses. Ability to think and act quickly, accurately and calmly in emergency/stressful situations and handle traumatic details/information related to service calls. Ability to establish and maintain accurate records of assigned activities and operations. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; federal, state, and local regulations. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision. Ability to think quickly, maintain self-control, and adapt to stressful situations. Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position. Ability to perform mathematical calculations required of this position. Ability to communicate clearly, concisely and effectively in English in both written and verbal form. Skill in researching and understanding complex written materials. Ability to prepare and maintain accurate and concise records and reports. Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations. Ability to handle sensitive interpersonal situations calmly and tactfully. Ability to maintain confidentiality and professionalism at all times. Ability to maintain effective working relationships with individuals within and outside the organization. Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations. Ability to work the allocated hours of the position and respond after hours as needed. #J-18808-Ljbffr Barron County