Account Services Manager, Walmart Accounts, Wholesale Apparel

We are currently seeking an Account Services Manager, Walmart Accounts.

The Account Services Manager will oversee the sales support functions; manage staff and day to day operations of Account Services Department. This is a working manager who’s responsibilities include, but are not limited to the following:

• Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of account service processes.
• Hands on tactical leader with ability to perform in the roles of all team members and get into the weeds as needed.
• Partners with accounts, sales, distribution and finance and all functional areas to ensure the order file is accurate and deadlines are adhered to.
• Monitor inbound freight to ensure timely shipping of orders and avoid potential shortfall to budget projections.
• Work closely with heads of Sales, Distribution, and Production, as well as other internal departments and external customers as it relates to order management.
• Identify, evaluate, and swiftly resolve order issues prior to, during, and after shipping.
• Develop and implement process improvements leading to more efficient order processing and tracking.
• Research chargebacks for division(s) of responsibility and revert back in a timely manner to the credit management team as to their validity.
• Work closely with Operations Support, MIS (Management of Information Systems), and Warehouse management to ensure customer requirements are met.
• Trusted and strategic partner to Sales and Production regarding order management efficiency and product delivery.
• Communication with external customers and or third party vendors.
• Exceed customer expectations through continual training and coaching of staff.
• Support peers and superiors with projects.
• Promotes career growth & development by cross-training.
• Employee coaching & counselling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree required
• Minimum 5 years of supervisory experience required
• Minimum 1 year of current, active Walmart Account experience required
• EDI (Electronic Data Interchange) and order management experience
• RLM Experience preferred
• Excellent analytical, organizational, and leadership skills
• Proficient in MS Office Word and Excel

Salary Range: $80-100K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.