Director of Engineering

Technology Leader

Business-savvy technology leader who partners with the Chief Technology Officer and other senior leaders to align the business plan with the appropriate technology architecture, roadmap, and detailed delivery plans. Oversees the design, development, and operation of applications, systems, and services supporting key business capabilities, built and run using modern digital technology, agile development practices, and DevOps models. Ensures strategic business objectives are achieved through scalable, flexible, cost-effective, and secure solutions, and evaluates advanced technologies such as cloud, microservices, big data, and AI to ensure the organization's continued growth and competitiveness.

Why Jewelers Mutual Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Be Doing

• Partner with the CTO and senior business leaders to align technology architecture, roadmap, and delivery plans with strategic business objectives.
• Oversee the design, development, and operation of applications, systems, and services supporting key business capabilities, built using modern digital technology, agile practices, and DevOps models.
• Lead diverse cross-functional teams of internal and external resources, ensuring projects are delivered on time, within budget, and to quality standards.
• Identify, evaluate, and cultivate new technology solutions and services, such as cloud, microservices, big data, and AI, that ensure the organization's future viability and business value.
• Coach the team on anticipating and resolving points of friction, and lead negotiation and conflict resolution efforts across business partners to keep initiatives moving forward.
• Leverage agile, DevOps, and performance metrics/KPIs to measure, track, and report on the success of technology initiatives and innovations.
• Manage technology plans, budgets, and policies within the overall IT framework, strategically committing new and existing resources to meet operating objectives.
• Ensure robust security, data protection, and regulatory compliance measures are in place across all technology activities.

Leadership Responsibilities

Leads a team of internal staff and external resources supporting the assigned technology area, including hiring, training, performance management, mentoring, and day-to-day direction of the work.

Minimum Qualifications

• Bachelor's degree in computer science, technology, business, or a related field required; Master's degree preferred.
• 10-15 years of progressive technology leadership experience, including leading and growing technology platforms and services for a rapidly growing business.
• Demonstrated experience partnering with business stakeholders, vendor partners, and software development/data analytics functions to apply technology capabilities to new business solutions.
• Strong business and technical acumen with a proven track record of building and managing systems aligned to business needs.
• Excellent verbal and written communication skills, including experience preparing change plans, business plans, and board-level documents.
• Experience applying advanced and proven technologies (e.g., Big Data, microservices, cloud, and integration tools) in a way that provides strong business value.

Preferred Qualifications

• Insurance industry experience.
• Experience developing new digital technology solutions and services from within an established, traditional business.
• Strong network of connections across digital technology and digital business spaces (platform technologies, development, economics, businesses, etc).

What We Offer You

• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.