Care Coordinator- American Dream

Overview Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in New Jersey. Care Coordinators support patient care by making patients feel welcomed and valued while also managing the flow of appointments. They respond to all phone calls and emails within 2 hours and always within 24 hours, guide patients through the out-of-network experience, and greet all patients who enter the clinic with a smile. A 5-star customer service standard is expected. Spear fosters a collaborative community environment for patients and team members. Base pay range $17.00/hr - $17.00/hr Responsibilities Support patient care by ensuring patients feel welcomed and valued and by helping manage appointment flow. Respond to all phone calls and emails within 2 hours and always within 24 hours. Guide patients through the out-of-network experience and greet patients entering the clinic with a smile. Deliver 5-star customer service and contribute to a collaborative team environment. Qualifications Previous customer service experience Hospitable, welcoming, and team-oriented Strong communication skills and ability to multi-task Strong attention to detail and willingness to grow BA/BS degree preferred, not required What We Offer We know that exceptional patient service can only be achieved when our team is well cared for Environment that supports career growth with flexibility to be a human being One Medical paid membership (learn more at onemedical.com/business) Mental health benefits including paid time off and Journey Live & employer-sponsored EAP Medical, Dental, Vision Benefits, Commuter FSA Plan 401(K) Safe Harbor Match: employer matching contributions as described Generous paid time off including PTO, Floating Holidays, and company holidays Commuter FSA plans for pre-tax savings Employee perks: discounted rates for entertainment, travel, fitness, insurance plans; gym membership discounts Company events: Annual Summer Picnic and Holiday Awards Celebration Physical Requirements Manual dexterity to operate office equipment and take written notes Ability to use a computer keyboard for the majority of a workday Hearing acuity to communicate over the telephone Visual acuity to read information on a computer screen Ability to sit, stand, and walk for extended periods Occasionally lift up to 10 pounds from floor to waist About Us Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience. Spear provides patient access to physical and occupational therapy through a robust list of services covered by most major insurances. Learn more at spearcenter.com. #J-18808-Ljbffr