IT Support Technician

South College

Benefits

Front Loaded PTO
Tuition Assistance
Medical, Dental, Vision
401(k) - with Employer Contribution

South College - We are one of the nation's fastest growing institutions of higher learning ... come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

Document incoming helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Complex Cognitive activities
Advanced verbal and written communication often in stressful situations involving students or co-workers
Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
Other duties may be assigned

Requirements

Education

Preferred: Associate degree in Computer Science or equivalent experience

Experience Required:

2+ years of overall IT experience
2+ years' experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude

Licensure

ITIL (foundational level, but exposure to more detail than foundation is often necessary)

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Vacancy posted 4 days ago

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