IT Support Technician
South College
Benefits
- Front Loaded PTO
- Tuition Assistance
- Medical, Dental, Vision
- 401(k) - with Employer Contribution
- Document incoming helpdesk requests using internal ticketing system
- Install, repair and maintain desktop and laptop computers, peripherals and related systems
- Provide end user support via remote assistance, in person and telephone.
- Support and enforce company information policies and procedures.
- Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
- Assist in maintaining hardware and software inventory for asset management.
- Install and support AV equipment for classrooms, conference rooms and auditoriums
- Demonstrate broad knowledge of technology principles, practices, and procedures
- Self-manage in a way that allows flexibility to support multiple tasks at any given time
- Assist in updating support documents within knowledge management for the IT Services team, as well as end users
- End-user Account Management
- Build and maintain relationships across departments
- Complex Cognitive activities
- Advanced verbal and written communication often in stressful situations involving students or co-workers
- Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
- Other duties may be assigned
- Preferred: Associate degree in Computer Science or equivalent experience
- 2+ years of overall IT experience
- 2+ years' experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
- Knowledge of network security practices and Antivirus software
- Exceptional analytic and problem-solving skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
- Exceptional Customer-oriented attitude
- ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Vacancy posted 3 days ago
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