Front Desk Assistant

Job Description WE DO URGENT CARE DIFFERENTLY - Come See How! At AFC Urgent Care - Portland, we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it! As we continue to grow, we’re looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you’re highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you.

WHY YOU'LL LOVE IT HERE

A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition! Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program – paid for by us if you’re ready to grow!

WHAT YOU'LL DO

As the go-to person at the front desk, you’ll be a key part of creating a smooth, welcoming experience for every patient who walks through our doors. Your day will be full of variety, meaningful interactions, and the kind of fast-paced environment that keeps things exciting. Here’s what you’ll take on: Welcome patients with a warm, friendly attitude that sets the tone for their entire visit Guide patients through check-in , ensuring all forms are completed and entered accurately into our EMR system Verify insurance details quickly and confidently , making sure patients understand their coverage and any payment due at time of service Complete the checkout process , organizing and scanning medical records and providing patients with necessary documentation Manage incoming phone calls , answering questions or routing them to the right team member without missing a beat Stay on top of emails and faxes , ensuring all requests are handled promptly and accurately Handle cash drawer duties , from setup to end-of-day closeout, with precision and accountability Keep our front desk and lobby area clean, calm, and ready , including disinfecting between patients to ensure a safe and welcoming space Jump in where needed , supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

SCHEDULES THAT WORK FOR LIFE

Full-Time ~36-40 hours/week. Set shifts = no guessing game Back half Team= Wed 1:00p - 7p, Thurs-Fri 8a - 7p, Sat 9a - 6p Plus just one on-call shift per month (and you get to choose the day!)

LOCATION

AFC Urgent Care - Portland 6633 NE Sandy Blvd Portland, OR 97213

WHAT WE'RE LOOKING FOR

We want driven, friendly, and detail-oriented Medical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats. You’ll Need: At least 1 year of people-facing customer service experience, required At least 1 year of experience with medical administrative duties, required Solid computer skills and comfortable learning new systems Knowledge of medical terminology is a big plus

PAY & PERKS

$20-24/hr (based on experience) Monthly team performance bonuses Free healthcare for you and your family through AFC 401(k) with 3% employer match after 1 year 3 weeks of paid time off On-the-job growth & training opportunities Supportive, non-toxic work culture that celebrates wins!

OUR CORE VALUES

Commitment - Commitments are clearly made and met Health - Healthy living for everyone is promoted through sustainable and responsible behaviors Excellence - Excellence in everything we do Celebrate - Celebrate wins - both small and large Trust - Trust builds teamwork through vulnerability and respect

READY TO APPLY?

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