FF Operations Engineer

Operations Engineer

The Operations Engineer (OE) provides technical support for the enterprise cross domain system. This role is crucial for maintaining the backbone of our customer's operations, ensuring all systems run smoothly and efficiently. The OE will provide Tier 2 level IT support, specific to cross domain systems and data flow management, helping to foster communication between our mission partners and our Engineering and Data Flow Operations teams. The ideal candidate will possess strong problem-solving skills, a deep understanding of IT infrastructure, and a commitment to operational excellence.

Key Responsibilities:

• System Monitoring and Maintenance: Continuously monitor the performance and health of all servers, network devices, and applications using monitoring tools. Notify Infrastructure team if maintenance, patching, or updates are required to ensure system security and stability
• Incident Response and Troubleshooting: Act as a primary responder for IT incidents and outages. Diagnose, troubleshoot, and resolve hardware, software, network and data flow issues in a timely manner to minimize downtime
• Automation and Tooling: Identify opportunities to automate routine operational tasks. Develop scripts and use configuration management tools to improve efficiency and consistency
• Collaboration and Documentation: Work closely with mission partners, development, SecDevOps, and other cross-functional teams. Maintain clear and current documentation for procedures, configurations, and incident reports
• On-Call Support: Participate in an on-call rotation to provide off-hours support for critical incidents

Required Qualifications and Skills:

• Experience: 5+ years of experience in IT operations, systems administration, or a similar role
• Operating Systems: Proficiency in managing Linux server environments
• Problem-Solving: Excellent analytical and problem-solving abilities, with a keen attention to detail
• Communication: Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders

Desired Skills:

• Scripting: Experience with scripting languages such as PowerShell, Bash, or Python, for automation purposes
• Cloud Platforms: Hands-on experience with at least one major cloud service provider (e.g., AWS, Azure)
• Relevant IT certifications: (e.g., CompTIA Network+, CompTIA Security+, ITIL Foundation, Microsoft Certified Azure Administrator, AWS Certified SysOps Administrator)

Desired Education:

• BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Two years of related work experience may be substituted for each year of degree level education