Patient Care Coordinator

At Vital Living Healthcare, personalized care starts with listening and continues through every call, appointment, and follow-up. We are seeking a highly organized, service-oriented Patient Care Coordinator to join our concierge medical and wellness practice. Our services include personalized primary care, hormone replacement therapy, weight management, peptides, IV therapy, and other programs that help patients optimize their health and quality of life. Our patients expect responsive communication, personalized attention, and thoughtful follow-through. In this role, you will help deliver that experience by connecting patients with the people, information, and services they need. You will work alongside another Patient Care Coordinator, sharing responsibility for patient support and daily administrative operations. This is a hands-on, collaborative position with no supervisory responsibilities. What You’ll Do Patient Experience & Program Coordination Serve as a primary contact for prospective and current patients by phone, text, email, and in person. Develop a thorough understanding of our services, memberships, pricing, and processes so you can explain options and next steps clearly. Schedule consultations, appointments, labs, procedures, virtual visits, and follow-up care. Prepare program information, agreements, quotes, and instructions; follow up with patients considering enrollment. Guide new patients through onboarding and help them feel informed and supported. Care Coordination & Follow-Through Coordinate communication among patients, practitioners, medical assistants, the front desk, laboratories, pharmacies, and operations. Review upcoming appointments to ensure required forms, records, and lab results are available. Coordinate referrals, outside records, laboratory testing, and prescription-related requests. Track outstanding items including labs, referrals, refill requests, prior authorizations, and renewals-through completion. Maintain patient recall and follow-up lists to keep care and memberships on schedule. Recognize concerns that need escalation and communicate them promptly. Process recurring membership and program payments and follow up on unsuccessful payments. Maintain accurate patient, membership, insurance, agreement, and renewal information. Prepare and submit insurance claims, monitor their status, resolve processing issues, and post payments and adjustments. Maintain clear, timely documentation in patient-management and CRM systems. Upload records and documents, monitor supplement and office inventory, and coordinate reorders. Share daily responsibilities with your fellow coordinator and help improve workflows and communication. Clinical Support Medical assistant experience is strongly preferred. Candidates with appropriate training and experience may also assist with patient rooming, vital signs, documentation, and clinical coverage. Additional support may include processing refill requests for practitioner review, communicating practitioner-approved information to pharmacies, and assisting with prior authorizations. All clinical duties must remain within the candidate's training, certification, and permitted scope. This position does not independently prescribe, authorize, or change medications. What We’re Looking For At least two years of experience in patient coordination, medical-office administration, concierge service, customer service, hospitality, or a related field. A genuine commitment to attentive, personalized service. Strong verbal and written communication skills. Excellent organization, prioritization, attention to detail, and follow-through. The ability to manage multiple patient needs, deadlines, and outstanding tasks. Professionalism, dependability, sound judgment, and a collaborative approach. Comfort using electronic medical records, scheduling systems, CRM platforms, email, and text-based communication. High school diploma or equivalent. Preferred Experience Medical assistant training, certification, or hands-on experience. Concierge medicine, primary care, HRT, weight management, or wellness. Medication refill coordination, pharmacy communication, or prior authorizations. Medical billing, insurance claims, payment posting, or account reconciliation. Membership programs, recurring payments, patient recalls, or renewals. PatientNow or similar medical-practice software. Compensation, Benefits & Schedule Salary: $55,000 annually, plus a monthly team performance bonus based on shared practice goals and overall team performance. Benefits include: Health, dental, and vision insurance. 401(k) with company match. Paid time off and paid holidays. Employee treatment and wellness benefits. Schedule: Monday through Friday, 8:30 a.m.-5:00 p.m. Location: Atlanta's Perimeter area. This is a full-time, in-office position. Our Culture We believe in doing the right thing for the patient every time. Success here means building patient trust, supporting your teammates, taking ownership of details, and following through. If you enjoy making people feel cared for and keeping a busy practice organized, we'd love to hear from you. #J-18808-Ljbffr