Examiner (HELP Program)

: Location: Rochester, NY Title: Examiner (HELP Program) Deadline: Until Filled Salary: $41,625 - $57,032 annually Agency/Dept.: Human Services

Description of Duties

This is an entry-level position in the Department of Human Services responsible for eligibility determination, diversion, child support and client management activities as they relate to financial services. Duties involve assisting with ensuring the most efficient and effective use of public funds while performing one or more of the following: interviewing clients and computing budgets, determining initial and continuing eligibility for financial programs, implementing diversion services, preliminary case assessment, developing and modifying paths, monitoring client compliance, preparing and filing court petitions, monitoring child support payments, and providing customer service. The work is performed in accordance with Federal, State and local laws, regulations, and guidelines and includes consulting with Caseworkers (HELP Program) and program specialists. This position differs from the higher, Senior Examiner, in its responsibility for basic client management activities. The employee reports directly to and works under the general supervision of a Senior Examiner or other higher-level staff member. Does related work as required.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma plus EITHER:

(A) Graduation with an Associate's degree; OR,

(B) Two (2) years paid full-time or its part-time equivalent experience in responsible public contact work*; OR,

(C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

• Note : Responsible public contact work is defined as substantial face-to-face, or telephone communication with adults (age 12+) involving customer service, persuasion, teaching, negotiation, explaining, counseling, and similar activities. The nature of the content is such that it requires judgment on the part of the individual in dealing with or responding to another person.