Dispatcher - Home Services

Dispatcher - Home Services

FULL TIME DISPATCHER; WILL INCLUDE SECOND SHIFTS AND WEEKEND

Dispatcher (HVAC & Plumbing) – Austin, TX

Run the board. Drive the day. Be the person the operation depends on.

At Goettl Air Conditioning & Plumbing, we have the calls, the systems, and the reputation — we need a dispatcher who knows how to keep it all moving.

If you've worked in HVAC, plumbing, electrical, or another home service business, you already know: a strong dispatcher makes or breaks the day. This is your opportunity to step into a role where your experience actually matters.

All applicants must complete a full application for immediate consideration.

Why Work at Goettl

• Earn More, Work Smart – $24–$29/hr (DOE)
• Comprehensive Benefits – Medical, dental, vision, and life insurance
• 401(k) with Company Match – Build long-term financial security
• Career Development – Ongoing training and advancement opportunities
• Stability – We have the calls. You won't be fighting for work.

About the Role

This is not a "set it and forget it" scheduling job. You'll own the board in real time — making decisions that impact revenue, technician efficiency, and customer experience every single day.

What You'll Do

• Own and manage the daily schedule in ServiceTitan
• Dispatch the right technician to the right call based on skill, location, and opportunity
• Adjust the board throughout the day to maximize productivity and revenue
• Communicate clearly with customers regarding ETAs and changes
• Support technicians in the field to keep jobs running smoothly
• Ensure jobs are completed, rescheduled properly, and closed out accurately

What You Bring

• Experience dispatching in home services (HVAC, plumbing, electrical, etc.)
• Strong working knowledge of ServiceTitan or similar software
• Ability to handle a high-volume, fast-paced environment
• Confident decision-making and problem-solving skills
• Clear, professional communication with customers and field teams
• A proactive mindset — you stay ahead of problems, not behind them

Requirements

• Able to work on-site in Austin, Texas
• Comfortable making outbound customer calls
• Ability to pass a background check and drug screen upon offer
• Active work authorization in the U.S.
• Schedule will include one weekend day on a regular basis

At Goettl, we do things the right way, not the easy way. If you take pride in running a tight schedule and being the backbone of the operation, we want to hear from you.

Qualifications

Behaviors

Preferred: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred: High School or better.

Experience

Required: Minimum of 1 year experience as a dispatcher or customer service rep handling multiple lines and customer calls.

Preferred: Experience with ServiceTitan or similar dispatch software

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.