Service Advisor - AutoNation Honda Lewisville

Service Advisor - AutoNation Honda Lewisville AutoNation Honda Lewisville Pay information not provided As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles. Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. This position allows you to get out from behind the desk and play an active role in the service lane. AutoNation looks to you to explain the Service Technician’s recommendations to the customer in easy‑to‑understand language – and suggest upsell opportunities to keep the customer’s vehicle safe. What Will I Do Every Day? Set, confirm, and prepare appointments with customers to provide a great service experience Meet or exceed targeted sales goals & the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty Requirements High school diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal and organizational skills Willingness to follow up with customers Experience and desire to work with technology Valid in‑state driver’s license and an acceptable, safe driving record Experience with CDK, service writer, or service writing software Benefits Competitive compensation and 401(k) matching Health, dental, vision insurance plans and maternity benefits to support a healthy work‑life balance Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear Access to deals and discounts through YouDecide Equal Opportunity Statement AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds and encourage them to apply. #J-18808-Ljbffr Dormont Manufacturing Co