Team Leader

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Team Leader
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities

• Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations. 
• Set work priorities and ensure smooth transition of work between teams. 
• Monitor workload and recommend staff assignments to accommodate fluctuating demands. 
• Provide regular operational feedback, status updates, attendance reporting, and production activity reporting. 
• Ensure staff adherence to performance standards, established procedures, and internal controls. 
• Assist in training contract personnel and contribute to continuous process improvement. 
• Serve as Subject Matter Expert and primary liaison with onsite Government management. 
• Act as Acting Deputy Program Support Manager when required (up to two weeks).

Required Qualifications

• Bachelor’s Degree or 4 years of team management experience. 
• Six (6) years of general office experience in a high-volume production environment. 
• Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook. 
• Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow. 
• Strong oral and written communication skills and organizational abilities. 
• Ability to analyze, interpret, and apply regulatory material and internal controls.