Human Resources Coordinator

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

GENERAL PURPOSE OF JOB

People notice how they're treated. As HR Coordinator, you're often the first voice an employee hears when something isn't working, and how you show up in that moment matters. This role provides a "Service First" approach to employees while delivering responsive HR operational support to the Human Resources Manager, Executive Team, and Regional Operations. You'll assess questions and issues quickly, find practical solutions, and produce the timely, accurate workforce data and reporting that HR leadership relies on to make good decisions. Every call answered and every report delivered is a chance to put our values of Honesty, Integrity, and Trust into practice.

OUR VALUES: HONESTY, INTEGRITY, TRUST

At Sunstates Security, Honesty, Integrity, and Trust aren't words on a wall. They're how we hire, how we lead, and how we expect our people to treat each other and every employee we support. We're looking for someone who tells the truth even when it's the harder conversation, who follows through on what they say they'll do, and who understands that trust is built one accurate report and one honest answer at a time.

This position offers a salary of up to $70,000, along with a full benefits package, annual performance-based bonus, 401(k) with company match, and more. This position is a fully in-office role based at our corporate headquarters in Raleigh, NC.

ESSENTIAL DUTIES & RESPONSIBILITIES

Here's what you'll actually be doing:

• Manage and respond to inquiries received through the HR shared mailbox, ensuring timely resolution and appropriate escalation when needed.
• Generate, analyze, and summarize workforce data to support HR leadership in making informed business decisions.
• Utilize WinTeam, BI Dashboards, ADP, and other reporting tools to gather, validate, and interpret workforce metrics and operational data.
• Develop and maintain recurring reports, dashboards, and scorecards, including but not limited to:

1. Overtime reporting
2. Active Not Worked reporting
3. Missing Termination reporting
4. KPI and executive reporting

• Process and review rehire approvals and other employment transactions while ensuring compliance with company policies and procedures.
• Support employment verification requests, personnel records management, and other HR operational functions.
• Support HR technology initiatives, process improvements, system testing, and implementation of new workflows and reporting capabilities.
• Support with creating and maintaining documentation, process maps, standard operating procedures, and training materials related to HR operational processes.
• Partner with HR leadership and field operations to identify operational challenges and recommend solutions that improve efficiency, compliance, and employee experience.
• Travel to regional offices as needed to provide operational and HR support.
• Perform other duties as assigned.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

QUALIFICATIONS:

• Bachelor’s Degree in Human Resources, Business Administration, Analytics, or a related field.
• One to two years of related HR administration, HR operations, reporting, or data analysis experience preferred.
• Experience using a workforce management or HR system to retrieve and analyze data is strongly preferred.
• Proficiency with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel. Experience with PivotTables, lookup formulas, data validation, and reporting is preferred.
• Hands on experience building reports and dashboards from raw data, not just running existing ones, and turning workforce numbers into insights leadership can actually act on.
• Strong analytical and problem-solving skills, with the ability to assess an issue quickly, research the root cause, and recommend a practical solution.
• Ability to interpret, summarize, and communicate data clearly to support business decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and timely completion of work.
• Ability to work cohesively and collaboratively in a team-oriented environment.
• Team player with a people-oriented and customer-focused approach.
• Ability to multitask, organize priorities, and respond effectively in a fast-paced environment.
• Experience working with a non-exempt hourly employee base.
• Excellent organizational, communication, follow-through, and time management skills.
• Proven success working in a customer-facing organization.