Service Support Coordinator

Deliver business value through Right and Fast partnership. The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. We understand that buildings are more than just structures; they are dynamic ecosystems that should adapt to the evolving needs of their occupants. Our Building Automation solutions empower our customers to unlock the full potential of their building infrastructure by seamlessly integrating cutting‑edge technologies. As a Service Support Coordinator at Honeywell, you will play a crucial role in ensuring the optimal performance of our building automation systems. You will assist the local field service team with external and internal cross‑functional activities, contributing to the seamless operation of smart buildings and championing Honeywell’s commitment to excellence. You will report directly to our Senior Field Service Supervisor and provide support for customers in the Morris Plains, NJ area. Key Responsibilities Daily interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training materials Assist the Field Service Supervisor with coordination of requirements needed for billing based on customer needs Order supplies, tools, and equipment for the technicians and others as needed Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under the direction of leadership Handle all aspects of answering the phone: clients, suppliers, technicians, while multi‑tasking with other duties Ensure requirements are met for onboarding and offboarding employees Coordinate activities required for fleet management – including ensuring employee reporting, disposition of vehicles, and understanding requisition and return requirements Work with the central team to ensure business licenses and documentation are maintained Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals Maintain daily use of online systems such as SMS, Titan, SharePoint, and the SAP environment What’s in it for you Benefits – Medical, Vision, Dental, Mental Health Paid Vacation 401k Plan & Matching Career Growth Professional Development Requirements 4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities Demonstrated ability to exercise exceptional organizational skills and multi‑task Customer Service skills, including the ability to directly interface with customers when needed Strong and proficient computer skills – Microsoft Office, Excel, Outlook We Value Team player with the ability to work independently Experience with SAP, Salesforce, SMS, Excel, PowerBI, or other systems Strong communication ability and a proven track record of providing excellent customer service About Honeywell Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges. Honeywell is a leading software‑industrial company committed to introducing state‑of‑the‑art technology solutions to improve efficiency, productivity, sustainability, and safety across broad‑based industrial markets. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. #J-18808-Ljbffr