Assistant Food and Beverage Manager

About Midtown

Midtown exists to inspire people to become their best selves through the power of movement, connection, and belonging. Founded in 1970, Midtown has grown from one tennis club in Chicago to owning and operating eight luxury athletic clubs across the United States and Canada.

The Opportunity & Your Impact

• Assistant Food and Beverage Manager
• The Assistant Food and Beverage Manager will help operate our Chromium café and food and beverage department.

Job Overview

• On-Site
• 200 E Highland Dr, Rochester, NY 14610
• Full-Time
• Five days per week, including some weekends
• Requires the ability to stand and remain active for extended shifts (8-10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing

How You'll Contribute

Employee Relations:

• Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
• Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
• Maintain superior service levels and help facilitate ongoing education of all employees
• Assist with creating and implementing a weekly schedule to best suit employees' strengths and weaknesses
• Delegating tasks to employees
• Supervise staff for safety and cleanliness according to Health Department regulations
• Accommodate staff and guest requests and preferences whenever possible
• Assist with employee evaluations following guidelines and procedures set forth by Midtown
• Establish and maintain open, collaborative relationships with direct reports and entire food & beverage team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Financials:

• Assist in the management of budgeting, inventory, accounting, payroll, and other financial matters.
• Monitor the restaurant's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Review and maintain daily payroll and scheduling reports/records. Maintain labor costs within established budgetary guidelines

Membership Service & Interaction:

• Interact with membership frequently to ensure satisfaction and enjoyment of dining experience and building lasting relationships
• Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall member satisfaction, increase return visits and reduce guest complaints.
• Always represent the highest of Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner

What You'll Need to Succeed

• Flexible availability, including evenings and weekends
• 1-3 years of management experience in a high-volume café or quick-service environment
• Passion for food, hospitality, and delivering a positive impact on guests' experiences
• Strong guest service mindset with a collaborative, "lead by example" approach
• Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
• Reliable and accountable with a high level of professionalism
• Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets)
• Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests
• Ability to stand and remain active for extended shifts (8-10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing

Compensation & Benefits

Compensation: Starting at $63,000 annually. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Some of the benefits offered to eligible team members include:

• Complimentary individual Midtown club membership
• Associate Discounts, recognition programs, and professional development support
• Medical, dental, and vision insurance (where applicable)
• 401(k) retirement savings plan with company match
• Paid time off and paid parental leave
• Flexible Spending Accounts
• Life, AD&D, and disability insurance
• And more!

Please refer to our benefits overview for full details:

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.

MIDTOWN is an Equal Opportunity Employer.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.