Vice President, Customer Strategy, AI & Transformation
Confidential
Vice President, Customer Strategy, AI & Transformation
About the Company
Industry-leading fitness technology organization
Industry
Health, Wellness and Fitness
Type
Privately Held
Founded
1981
Employees
1001-5000
Categories
- Fitness
- Health Care
- Software
- Wellness
- Health & Wellness
Specialties
- payment processing
- software
- serving the fitness club industry
- club management software
- fitness center billing
- and gym member management
- gym member management
- and fitness management software
About the Role
The Company is seeking a Vice President for Customer Strategy, AI, and Transformation. This executive will be at the forefront of redefining the global customer support organization, with a focus on leveraging AI and enterprise transformation practices. The successful candidate will be responsible for leading one of the company's most significant business transformation initiatives, with a clear mandate to shape the future operating model of customer support. This role demands a leader with a proven track record in modernizing customer-facing organizations at scale, particularly in the context of AI and digital transformation. The VP will partner with the SVP of Customer Support to define a long-term vision and operating model, lead enterprise-scale transformation initiatives, and design future-state organizational models that enable scalable growth. Applicants for the Vice President position at the company should have a minimum of 15 years' of executive leadership experience in large-scale transformation within customer-facing organizations. The role requires a deep understanding of organizational design, operating model development, and change leadership, as well as a passion for leveraging AI and emerging technologies to enhance customer experiences and organizational performance. The ideal candidate will have a strong background in influencing executive stakeholders, developing long-term business strategies, and leading complex, cross-functional initiatives. Experience in SaaS, financial services, technology, travel, telecommunications, or similarly complex service organizations is highly valued. The company is committed to diversity, equity, and inclusion, and encourages candidates from all backgrounds to apply.
Hiring Manager Title
SVP of Customer Support
Functions
- Strategy
- Operations
Vacancy posted 1 day ago
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